Junior SAP Support Engineer — Monterrey

SmartRecruiters, Inc.; Monterrey; Presencial; MXN 300.000 - 550.000; Jornada completa

Descripción de la vacante

SAP is seeking a recent college graduate in Monterrey, Mexico to join the customer support team for SAP products. You will assist customers with implementation, deployment, functionality, and usage, ensuring effective resolution of issues.

You will collaborate with SAP Lines of Business to deliver excellent service, perform root cause analysis, and participate in global projects around support processes and quality assurance. Knowledge of ERP/BI and SAP products is an asset.

Formación

• Knowledge of troubleshooting reported issues by gathering symptoms, narrowing down causes, and finding workarounds.
• Experience in Support, Consulting, Software Development, IT, or Quality Assurance.
• Solid experience in a previous customer service role providing technical support.
• Degree in Information Technology/Computer Science or similar areas.
• Ability to effectively handle difficult and challenging customer interactions.
• Experience with ERP, BI, any other SAP products or similar solutions, and/or Business Processes is an asset.

Responsabilidades

• Enable customers to implement and operate their SAP solutions efficiently.
• Collaborate closely with other SAP Lines of Business to ensure great customer service.
• Perform the root cause analysis of reported incidents.
• Participate in global projects around support processes, infrastructure requirements and quality assurance.
• Provide solutions to technical and functional issues impacting customers’ business processes and their ability to utilize SAP products.
• Provide consulting for customers on procedural issues and queries.

Conocimientos

Customer service

Troubleshooting

Communication skills

English fluency

Cross-functional collaboration

Educación

Degree in Information Technology/Computer Science

Herramientas

SAP

SAP Ariba

SAP Fieldglass

Fiddler

SoapUI

XML

Java

Descripción del empleo

SAP is seeking a recent college graduate in Monterrey, Mexico to join the customer support team for SAP products. You will assist customers with implementation, deployment, functionality, and usage, ensuring effective resolution of issues.

You will collaborate with SAP Lines of Business to deliver excellent service, perform root cause analysis, and participate in global projects around support processes and quality assurance. Knowledge of ERP/BI and SAP products is an asset.