Customer Service Manager

Oferta confidencial; Tijuana; Presencial; MXN 270.000 - 420.000; Jornada completa

Descripción de la vacante

Oferta confidencial, a medium-sized product manufacturer serving the California and Tijuana markets, seeks a bilingual manager to oversee customer orders, shipping coordination, and basic accounting support.

You will work closely with customers, the Tijuana plant manager, the warehouse team, and the outside accounting group to consolidate finished goods in Tijuana and coordinate cross-border shipments. ERP experience and strong communication are essential.

Formación

• Strong written and spoken English and Spanish with U.S. customers.
• 4 years of experience in customer service, order management, or logistics.
• Experience using an ERP system; Sage 100 preferred.
• Comfortable using Excel and managing shared inboxes.
• Organized, accurate, able to manage daily work.
• Basic invoicing or accounting experience is a plus.
• Experience with cross-border shipping, retailer requirements, or third-party logistics providers is a plus.

Responsabilidades

• Manage customer orders from receipt through shipment in Sage 100.
• Communicate with U.S. customers about order status, product availability, shipping dates, and delivery issues.
• Coordinate with production and warehouse staff to prepare and ship orders on time.
• Work with the U.S. logistics provider, carriers, and customs partners to coordinate shipments and required documentation.
• Help ensure orders meet customer requirements for labeling, packaging, pallet preparation, and delivery.
• Maintain accurate order and shipment records, and follow up on inventory discrepancies or open issues.
• Support invoicing, purchase order processing, and routine transaction entry in coordination with the accounting team.
• Keep order-related communications organized in the shared orders inbox so the team has visibility and backup coverage.

Conocimientos

Bilingual English/Spanish

Customer service

Order management

Logistics coordination

ERP system

Excel

Herramientas

Sage 100

ERP software

Descripción del empleo

We are a medium-sized product manufacturing company for the Do it yourself / Consumer Market in California and Tijuana.

We’re looking for a bilingual manager to manage customer orders and shipping coordination, with some daily accounting support.

Would be 'managing our would be 'managing' our 3PL operations, inventory planning, and customer service.

Inventory planning and customer service.

We are preparing to consolidate finished goods inventory in Tijuana and use a U.S. logistics provider near the border for cross-docking.

This person will work closely with our customers, the Tijuana plant manager, the warehouse team, and the outside accounting team.

Responsibilities

• Manage customer orders from receipt through shipment, including order entry and updates in Sage 100.
• Communicate with U.S. customers about order status, product availability, shipping dates, and delivery issues.
• Coordinate with production and warehouse staff to prepare and ship orders on time.
• Work with the U.S. logistics provider, carriers, and customs partners to coordinate shipments and required documentation.
• Help ensure orders meet customer requirements for labeling, packaging, pallet preparation, and delivery.
• Maintain accurate order and shipment records, and follow up on inventory discrepancies or open issues.
• Support invoicing, purchase order processing, and routine transaction entry in coordination with the accounting team.
• Keep order-related communications organized in the shared orders inbox so the team has visibility and backup coverage.

The outside accounting team will own financial reporting and month-end close. This role will support the daily transactions and documentation needed to keep that work up to date.

Qualifications

• Strong written and spoken English and Spanish, including confidence in communicating directly with U.S. customers.
• Experience 4 years of experience in customer service, order management, or logistics, ideally in manufacturing or distribution.
• Experience using an ERP system. Sage 100 experience is preferred.
• Comfortable using Excel, managing shared inboxes, and learning new software.
• Organized, accurate, and able to manage daily work and follow through independently.
• Basic invoicing or accounting experience is a plus.
• Experience with cross-border shipping, retailer requirements, or third-party logistics providers is a plus.
• Comfortable using technology to improve processes. Familiarity with automation or AI tools is a plus.