CUSTOMER SERVICE MANAGER

Hutchinson; Celaya; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Hutchinson in Mexico is seeking a capable professional to oversee daily customer service operations, align orders with production capacity, and lead essential planning meetings with cross-functional teams.

You will monitor order progress, manage escalations, maintain accurate order inputs, and analyze demand to support forecasting and scheduling. The role drives continuous improvement and strengthens relationships with key accounts while ensuring delivery commitments are met.

Formación

• 3-5+ years of customer service experience in manufacturing.
• Experience in production planning or scheduling preferred.
• Supervisory or team-lead experience recommended.

Responsabilidades

• Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.
• Collaborate with Production, Planning, Purchasing, and Logistics to align orders with capacity and material availability.
• Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.
• Monitor order progress and address delays, bottlenecks, capacity conflicts.
• Ensure accurate input and maintenance of customer orders, forecasts, delivery requirements.
• Analyze customer demand to support forecasting and production planning.
• Improve processes involving order management, communication flow, and production schedule visibility.
• Manage escalations, customer complaints, and service recovery actions.
• Generate and review key customer and production planning metrics.
• Maintain relationships with key accounts to understand expectations and future requirements.
• Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

Conocimientos

Customer service

Production planning

Stakeholder management

Team leadership

Educación

Bachelor's degree

Descripción del empleo

Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.

Collaborate with Production, Planning, Purchasing, and Logistics teams to align customer orders with production capacity and material availability.

Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.

Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts.

Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements.

Analyze customer demand patterns to support forecasting and production planning.

Improve processes involving order management, communication flow, and production schedule visibility.

Manage escalations, customer complaints, and service recovery actions.

Generate and review key customer and production planning metrics.

Maintain strong relationships with key accounts to understand expectations and future requirements.

Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Business, Supply Chain, Operations Management, or related field.

3-5+ years of experience in customer service within a manufacturing environment.

Experience in production planning or scheduling strongly preferred.

Prior supervisory or team-lead experience recommended.

About Us

We are 40 000 men and women who meet the challenges faced by our automotive, aviation, defence and industry customers every day. Our passion for challenge and our enthusiasm encourage us to imagine, design and produce high performance and innovative fluid, sealing system and anti-vibration solutions. Working at Hutchinson means being curious about everything, contributing to the evolution of mobility and reducing carbon emissions.

Join us and show what drives you!

A French company with an international presence (25 countries): 170 years of history and passing on our know-how.

5 billion in turnover, with 5% invested in R&D.

Job Info

• Job Category Logistic customer
• Job Schedule Full time