Customer Service Logistics / Airfreight – Export

Agencia de Reclutamiento Elemento-Rh; Región Centro; Híbrido; MXN 201.000 - 223.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after 6 months

Descripción de la vacante

Agencia de Reclutamiento Elemento-Rh is seeking a Logistics Operative to manage airfreight export transactions, from instruction receipt to transmission of airway bills, ensuring compliance with customer guidelines.

You will coordinate with carriers and agents, process documentation, and review SOPs while maintaining strong communication with internal teams. The role includes hybrid work after 6 months and a monthly net salary range in MXN, with benefits per Mexican law.

Formación

• Bachelor's degree in International Affairs, Logistics, International Business or related field.
• Experience in airfreight, logistics or freight forwarding.
• Strong English speaking ability required.

Responsabilidades

• Coordinate with carriers, airlines, origin and destination agents.
• Prepare, issue, and process export airway bills with accuracy and compliance.
• Transmit export shipment information and airway bills to SAT as required.
• Coordinate EUR.1 movement certificates and other import/export documents.
• Review CASS information and documentation.
• Follow customer SOPs and TSAACE QA standards.

Conocimientos

Airfreight export

Customer service

Communication

Documentation processing

Educación

Bachelor's degree in International Affairs/Logistics/International Business

Descripción del empleo

The Logistics Operative will be responsible for receiving shipping instructions and following customer-specific guidelines in the preparation, coordination, and transmission of export and import transactions, with a primary focus on airfreight export operations.

Essential Duties and Responsibilities

• Coordinate with carriers, airlines, and origin and destination agents.
• Prepare, issue, and process export airway bills, ensuring accuracy and compliance with customer and operational requirements.
• Transmit export shipment information and airway bills to SAT as required.
• Coordinate the EUR.1 movement certificate and other certificates and documentation required for import operations.
• Download and review CASS (Cargo Accounts Settlement Systems) information and documentation.
• Review and follow customer-specific Standard Operating Procedures (SOPs).
• Ensure compliance with TSA requirements and ACE Quality Assurance Standards.
• Coordinate special shipments, including perishables such as medicines and samples, when required.
• Communicate effectively with internal teams, carriers, agents, and customers throughout the shipment process.

Education and Experience

• Bachelor's degree in International Affairs, Logistics, International Business, or a related field.
• Previous experience in airfreight, logistics, or freight forwarding.
• Experience in airfreight export (Expo) is strongly preferred.
• Experience in airfreight import (Impo) is desirable, but the position requires greater experience and exposure to airfreight export operations.
• Excellent customer service and communication skills.
• Ability to manage multiple shipments and priorities simultaneously.
• Advanced English speaking ability is required.

Economic Offer

• NET Salary: $18,000-$20,000 MXN per month
• Benefits according to Mexican Law
• Hybrid work: 2 days of Home Office after completing 6 months with the company
• Schedule: Monday-Friday, 9:00 a.m.-6:00 p.m.