Customer Service Intern

Schaeffler; Huejotzingo; On-site; MXN 201,000 - 312,000; Full time

Job summary

Schaeffler is seeking an Operations Data Analyst in Puebla to support the creation and upkeep of dashboards, reports, and key performance indicators for customer service and operations. You will validate data, monitor KPIs, and assist with backlog tracking while collaborating with cross-functional teams to power decision making.

The role emphasizes data accuracy, process improvement, and the use of Excel and BI tools to automate reporting and drive efficiency across the business.

Qualifications

• Experience in preparing and maintaining operational reports and KPIs.
• Strong data accuracy and attention to detail required.
• Familiarity with ERP/BI tools and cross-functional collaboration.

Responsibilities

• Support the preparation, maintenance, and analysis of operational reports, dashboards, and performance metrics.
• Assist in monitoring KPIs related to customer service, operational performance, and case management.
• Support backlog management activities and help track open actions to ensure timely follow-up.
• Assist in validating customer, sales, pricing, and operational data to ensure accuracy and consistency.
• Collaborate with cross-functional teams to gather information and support ongoing business initiatives.
• Help maintain databases, trackers, and reporting tools.
• Contribute to reporting automation and process improvement initiatives using Excel, Power BI, and other business tools.

Skills

Data analysis

Attention to detail

Analytical thinking

Education

Industrial Engineering

Business Administration

Logistics

International Relations

International Trade

Tools

Power BI

SAP

Salesforce

Job description

Your Key Responsibilities

• Support the preparation, maintenance, and analysis of operational reports, dashboards, and performance metrics.


• Assist in monitoring KPIs related to customer service, operational performance, and case management.


• Support backlog management activities and help track open actions to ensure timely follow-up.


• Assist in validating customer, sales, pricing, and operational data to ensure accuracy and consistency.


• Collaborate with cross-functional teams to gather information and support ongoing business initiatives.


• Help maintain databases, trackers, and reporting tools.


• Contribute to reporting automation and process improvement initiatives using Excel, Power BI, and other business tools.

Your Qualifications

• Industrial Engineering, Business Administration, Logistics, International Relations, International Trade


• Highly motivated with a strong willingness to learn and develop professionally.


• Good verbal and written communication skills.


• Strong attention to detail and data accuracy.


• Analytical and problem-solving skills


• Knowledge of Power BI, SAP, or Salesforce is advantageous.

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation.

Your contact

Schaeffler Mexico Servic

Ana Paula Lechuga

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Administration, Services & Support;