Customer Service Executive

Pacific International Lines (PTE) Ltd; Ciudad de México; Presencial; MXN 290.000 - 424.000; Jornada completa

Descripción de la vacante

Pacific International Lines (PIL) in Mexico City is seeking a Customer Service Executive to be the focal point for contracts, sales coordination, and the growth of PIL's market share in shipping and logistics. The role emphasizes handling daily bookings, ensuring data accuracy in PIL systems, and delivering an excellent customer experience through proactive communication with Documentation and Sales teams.

Ideal candidates will have a business or logistics background, experience in customer

Formación

• Bachelor’s degree in Business, Logistics, or related field.
• Experience in customer service within the shipping or logistics industry.
• Knowledge of import/export processes and documentation is essential.
• Strong organizational and problem-solving skills.

Responsabilidades

• Download and process daily booking requests and forward to customers.
• Handle customer demands to ensure prompt attention.
• System accuracy: verify routes, weights, POL/PODs, commodities, temperature in PIL system.
• Maintain communication with Documentation and Sales teams.
• Booking amendments and maintenance.
• Record customers specifics to ensure consistent PIL service.
• Follow up bookings from regular/BID customers to meet deadlines.
• Provide phone attendance to deliver excellent customer experience.
• Support customer problem-solving and liaise with internal departments to resolve grievances.
• Promote Pocket PIL to migrate volume from other platforms.

Conocimientos

Customer service

Shipping logistics

Import/export knowledge

Organizational skills

Problem solving

Educación

Bachelor’s degree in Business, Logistics, or related field

Herramientas

MS Office

CRM software

Descripción del empleo

Ciudad de Mexico, Mexico

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career

We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL in México. Our Customer Service Executive would handle customers contracts and be a focal point for sales subject to all other departments directing peripheral sales activities to the appropriate person. The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

Key Responsibilities

• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customer's demand to ensure all requests are promptly attended
• System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
• Maintaining a good communication with other teams like Documentation and Sales Teams
• Booking amendments and maintenance
• File customers particularities to ensure a consistency on PIL service
• Follow up bookings from regular / BID customers’, to ensure they are coming within the expected timeframe
• Phone Attendance proving an excellent customer experience
• Customer Attendance / Satisfaction. Acts on the extra mile aiming for Customer Excellence
• Assist customer with problem solving
• Liaise with internal departments to resolve customer grievances
• Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms

Qualifications & Experience

• Bachelor’s degree in Business, Logistics, or related field.
• Experience in customer service within the shipping or logistics industry.
• Knowledge of import/export processes and documentation is essential.
• Strong organizational and problem-solving skills.

Must Have

• Experience in customer service within the shipping or logistics industry.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.

We Value

• Customer-first mindset with exceptional interpersonal and communication skills
• Detail-oriented with strong organizational abilities
• Ability to multitask and perform under pressure in a fast-paced, dynamic environment
• Proactive and solutions-oriented approach to challenges
• Team player with a collaborative attitude, able to work effectively with diverse groups
• Familiarity with shipping and logistics software
• Adaptability and a commitment to continuous improvement

Why Join Us

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Eligibility to Apply

This position is open to Mexican nationals or individuals with legal rights to work in Mexico. Applicants without the necessary work authorization will not be considered.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands. Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels. Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services. PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line. For more information, visit www.pilship.com Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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