Customer Service Logistics

Valid; Cuernavaca; Híbrido; MXN 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work

Private health insurance

International exposure

Career growth

Innovation culture

Descripción de la vacante

Valid in Cuernavaca, Mexico is seeking a Customer Service & Logistics Executive to join our hybrid team. You will manage orders through the full lifecycle, coordinate shipments, and maintain proactive communication with customers across LATAM.

The ideal candidate has at least 2 years in logistics or customer service, fluency in Spanish and English, and experience with ERP/CRM systems such as Navision, Salesforce, Jira, or PLM.

Formación

• Bachelor's degree or higher in logistics, supply chain, international trade, business administration, or related field.
• Minimum 2 years of experience in logistics, customer service, supply chain, or operations.
• Experience coordinating international shipments and import/export documentation is desirable.
• Experience with ERP/CRM platforms such as Navision, Salesforce, Jira, or PLM is a plus.
• Advanced Microsoft Office skills and English/Spanish proficiency.

Responsabilidades

• Act as the primary point of contact for assigned Telecom customers across LATAM.
• Manage customer orders through the full order lifecycle, ensuring timely delivery.
• Coordinate domestic and international shipments from Mexico and Asia to LATAM customers.
• Monitor logistics operations, carriers, brokers, and freight providers for service quality and cost efficiency.
• Prepare and validate import/export documentation (invoices, packing lists, certificates of origin).
• Track shipments end-to-end and resolve logistics issues while monitoring KPIs (OTIF, lead time, costs).
• Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams.
• Coordinate quality-related issue resolution with Global Quality and Sales teams.
• Generate production status reports and share updates with Sales.
• Support product configuration activities with PLM and ensure documentation is shared with manufacturing sites.
• Identify opportunities for continuous improvement to enhance customer satisfaction and efficiency.

Conocimientos

Communication skills

Customer service

Planning & organization

Problem solving

Teamwork

Continuous improvement

Educación

Bachelor's degree or Higher Vocational Training in Logistics/related field

Herramientas

Navision

Salesforce

Jira

PLM

Descripción del empleo

Join Our Global Technology Company – Customer Service & Logistics Executive (Hybrid – Cuernavaca, Morales, Mexico)

Key Responsibilities:

• Act as the primary point of contact for assigned Telecom customers across LATAM.


• Manage customer orders throughout the entire order lifecycle, ensuring timely delivery and proactive communication.


• Coordinate domestic and international shipments from Mexico and Asia to customers across Mexico and Latin America.


• Monitor logistics operations, carriers, customs brokers, and freight providers to ensure service quality and cost efficiency.


• Prepare and validate import/export documentation, including invoices, packing lists, certificates of origin, and customs documentation.


• Track shipments end-to-end, resolve logistics issues, and monitor KPIs such as OTIF, lead time, logistics costs, and supplier performance.


• Collaborate with Supply Chain, Production, Planning, Logistics, and Quality teams to ensure operational excellence.


• Manage customer complaints and coordinate quality-related issues with the Global Quality team.


• Generate production status reports and provide regular updates to the Sales team.


• Support product configuration activities together with the PLM team and ensure technical documentation is correctly shared with manufacturing sites.


• Identify opportunities for continuous improvement to enhance customer satisfaction and operational efficiency.

Education & Experience:

• Bachelor's degree or Higher Vocational Training in Logistics, Supply Chain, International Trade, Business Administration, or a related field.


• At least 2 years of experience in Logistics, Customer Service, Supply Chain, or Operations.


• Experience coordinating international shipments, import/export documentation, or logistics operations is highly desirable.


• Experience working with ERP/CRM platforms such as Navision, Salesforce, Jira, or PLM is a plus.


• Advanced Microsoft Office skills.


• Spanish and English proficiency.

Desired Skills & Competencies:

• Excellent communication and customer service skills.


• Strong planning and organizational abilities.


• Problem-solving mindset and attention to detail.


• Ability to manage multiple priorities in a fast-paced environment.


• Team player with a collaborative and proactive attitude.


• Quality-focused and committed to continuous improvement.

What We Offer:

• Flexible working environment.


• Private health and life insurance because we care about your well-being.


• The opportunity to join a leading global technology company serving customers worldwide.


• International exposure working with multicultural teams across LATAM and other regions.


• Professional development and career growth opportunities.


• A collaborative environment focused on innovation, customer satisfaction, and operational excellence.

If you're passionate about customer service, logistics, and international operations, we'd love to hear from you!