Customer Service & Delinquency Team Lead

Daimler Truck México; México; On-site; MXN 420,000 - 680,000; Full time

Job summary

Daimler Truck México is seeking a Customer Service Supervisor to lead the 0–15 Days Past Due and Customer Service teams, protecting the customer relationship, ensuring operational stability, and driving improvements.

You will coach staff, allocate workload, use performance data to identify trends, escalate issues, and report to cross-functional partners, while upholding policies and improving cure-rate.

Qualifications

• Bachelor's degree in business administration, Operations Management or a related field, or equivalent demonstrated experience.
• 2–4 years of experience in a supervisory or team-lead role within a fast-paced internal service or operations environment.
• Proven track record of meeting targets, streamlining processes, and developing high-performing teams.

Responsibilities

• Lead, coach, and develop Customer Service and 0–15 Days Past Due teams, ensuring talent selection, onboarding, training and accountability.
• Direct daily Customer Service and 0–15 Days Past Due operations to achieve service, quality and productivity targets.
• Develop and execute strategies to improve customer experience and prevent delinquency.
• Ensure compliance with policies, regulatory requirements and quality standards.
• Prepare and validate daily/weekly/monthly performance reporting and escalate material issues with recommended actions.

Skills

Leadership

Coaching

Analytical Thinking

Communication

Problem Solving

Agility & Planning

English C1+

Microsoft Excel

Power BI

Team Supervision

Education

Business Administration

Operations Management

Tools

Microsoft Office

Power BI

Job description

Daimler Truck México is seeking a Customer Service Supervisor to lead the 0–15 Days Past Due and Customer Service teams, protecting the customer relationship, ensuring operational stability, and driving improvements.

You will coach staff, allocate workload, use performance data to identify trends, escalate issues, and report to cross-functional partners, while upholding policies and improving cure-rate.