Commercial Vehicles, Truck & Bus Aftersales y Technical Support

BYD MÉXICO; Monterrey, Mérida; On-site; MXN 350,000 - 520,000; Full time

Job summary

BYD MÉXICO is seeking an experienced Aftersales Coordinator to oversee commercial vehicle aftersales operations, including workshop management, technical support, warranty follow-up, and dealer satisfaction.

You will liaise with dealers, service workshops, and internal teams across Tultitlán, Monterrey, and Mérida, ensuring timely resolution of technical and operational issues for trucks and buses, with travel as required.

Qualifications

• Degree in engineering or related field.
• Professional English required for communication.
• Solid understanding of aftermarket engineering and business administration.
• Proficient in standard office software and role-specific tools.
• Minimum 2 years’ experience coordinating and managing teams.

Responsibilities

• Aftersales Operations Coordination across service workshops and personnel.
• Dealer relationship management and issue resolution follow-up.
• Coordinate vehicle inspections, diagnostics and problem resolution.
• Warranty management and documentation follow-up.
• Develop and deliver technical training and update materials.
• Monitor KPIs: workshop productivity, turnaround time, warranty status.
• Provide customer support and drive service quality improvements.
• Collaborate cross-functionally with sales, service, parts, warranty and dealers.

Skills

Team coordination

Project management

Communication

English proficiency

Education

Engineering degree

Tools

Office software

Specialized software

Job description

Responsible for coordinating and monitoring commercial vehicle aftersales operations, ensuring efficient workshop management, technical support, warranty claim follow-up, and customer and dealer satisfaction. Acts as a key liaison between dealers, service workshops, internal teams, and customers to ensure timely resolution of technical and operational issues related to trucks and buses.

Key Responsibilities

Aftersales Operations Coordination: Coordinate administrative and operational activities across service workshops in Tultitlán and Monterrey, as well as service personnel assigned to Mérida, ensuring operational efficiency and service quality.

Dealer Relationship Management: Serve as the primary point of contact for truck and bus dealers, addressing requests, coordinating solutions, and following up on operational, technical, and customer-related matters.

Technical Support and Vehicle Diagnostics: Coordinate vehicle inspections, troubleshooting, technical diagnostics, and follow-up on mechanical or electrical issues to support effective problem resolution.

Warranty Management: Coordinate and monitor warranty claims, validate supporting documentation, communicate with relevant stakeholders, and ensure timely follow-up in accordance with warranty policies and procedures.

Technical Training: Develop and deliver technical training programs for dealer personnel and service technicians, including vehicle systems, product specifications, maintenance procedures, troubleshooting, and repair protocols.

Training Materials Development: Prepare and update technical documentation, training presentations, service manuals, and instructional materials related to truck and bus structure, components, systems, and aftersales procedures.

KPI Monitoring and Reporting: Track and analyze aftersales performance indicators, including workshop productivity, repair turnaround time, warranty claim status, service quality, and customer satisfaction.

Customer Support: Coordinate the resolution of aftersales issues, ensuring effective communication and timely responses to customer needs and technical service requirements.

Process Improvement: Identify opportunities to improve workshop operations, technical support processes, warranty management, and dealer service capabilities.

Cross-functional Collaboration: Work closely with sales, technical service, spare parts, warranty, and dealer teams to ensure seamless aftersales support throughout the commercial vehicle lifecycle.

Educational Level: The candidate must hold a degree in engineering or a related field. Professional English

Knowledge and Skills: A solid understanding of aftermarket engineering and business administration principles is required. The candidate must be proficient in using standard office software and any specialized software relevant to the role. Effective written and verbal communication skills are essential.

Experience and Competencies: A minimum of 2 years of experience in a similar role is required, preferably in the engineering industry. The candidate must demonstrate competence in coordinating and managing teams, as well as in project management.

Special Requirements: The candidate must be willing to travel as required for the role.