LM538:Employee Solutions Analyst

FedEx; Chihuahua; On-site; MXN 240,000 - 360,000; Full time

Job summary

FedEx Express Latin America and Caribbean Division is recruiting for an Employee Solutions Analyst. The role involves analyzing detailed data, generating reports, and advising on improvements within the Contact Center.

The position requires a Bachelor’s degree and at least two years in related analytical fields; responsibilities include daily operational support, reporting, training, and supporting expansion initiatives with data-driven insights.

Qualifications

• Bachelor’s degree/equivalent in business, accounting, finance or related field.
• Two (2) years experience in project management, analysis and reporting, financial planning, business consulting, process improvement or operational analysis required.
• Knowledge, Skills, and Abilities: Influencing & Persuasion Skills, Interpersonal Skills, Networking Skills, Excellent Business understanding.

Responsibilities

• Provides the Employee Solutions Contact Center with daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.
• Identify and execute process improvement efforts and provide support to larger Contact Center expansion projects with little supervision to ensure productivity improvements through the measurement and analysis of operations.

Skills

Data analysis

Reporting

Process improvement

Communication

Collaboration

Education

Bachelor’s degree in business, accounting, finance or related field

Job description

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC784371 LM538:Employee Solutions Analyst (Open)

LM538:Employee Solutions Analyst

Full time

Torre Diana, Rio Lerma 232, Pisos 13 y 14Colonia CuauhtémocCiudad de Mexico06500 Cuauhtemoc, MEXMexico

Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Provides the Employee Solutions Contact Center with daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.

• Identify and execute process improvement efforts and provide support to larger Contact Center expansion projects with little supervision to ensure productivity improvements through the measurement and analysis of operations.
  Perform other duties as assigned.

Minimum Education

• Bachelor’s degree/equivalent in business, accounting, finance or related field.

Minimum Experience

• Two (2) years experience in project management, analysis and reporting, financial planning, business consulting, process improvement or operational analysis required.

Knowledge, Skills, and Abilities

• Influencing & Persuasion Skills
• Interpersonal Skills
• Networking Skills
• Excellent Business understanding

Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: “An employee’s failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered.”
Bulletin validity: from September 17 to 23, 2026