Customer Service Associate II

Jobtailor; Santiago de Querétaro; Presencial; MXN 156.000 - 257.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a responsive Customer Service professional in Mexico to be the main contact for ADI website issues. The role handles inquiries via phone, chat, and email about functionality, orders, and RMAs, while maintaining CRM records and guiding customers on best practices.

You will work with Technical Support, Logistics, and Sales to resolve issues, support order processing, and help improve service through teamwork and fast learning.

Formación

• 1 year in a similar Customer service position.
• Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication
• Microsoft Excel knowledge
• Ability to analyze issues, identify causes and implement solutions.
• Ability to learn quickly
• Attention to detail
• Bias for action
• Ability to work in a team
• Commitment to discovering ways to improve service
• Ability to work with limited direction

Responsabilidades

• Serve as the primary customer contact for ADI website-related issues.
• Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs.
• Assist other customer service associates with administrative duties.
• Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues.
• Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
• Respond to customer inquiries through different channels.
• Identify and work with the digital team to resolve website-related problems.
• Maintain accurate customer records and document all interactions in a CRM system.
• Guide customers on best practices for website management.
• Collaborate with sales and account management to resolve customer issues.

Conocimientos

Customer service experience

Excellent communication

Problem solving

Attention to detail

Team collaboration

Quick learning

Bias for action

Commitment to improvement

Ability to work with limited direction

Herramientas

Microsoft Excel

CRM system

Descripción del empleo

• Serve as the primary customer contact for ADI website-related issues.
• Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs.
• Assist other customer service associates with administrative duties.
• Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues.
• Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.
• Respond to customer inquiries through different channels.
• Identify and work with the digital team to resolve website-related problems.
• Maintain accurate customer records and document all interactions in a CRM system.
• Guide customers on best practices for website management.
• Collaborate with sales and account management to resolve customer issues.

Requirements

• Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication
• 1 year in a similar Customer service position.
• Microsoft Excel knowledge
• Ability to analyze issues, identify causes and implement solutions.
• Ability to learn quickly
• Attention to detail
• Bias for action
• Ability to work in a team
• Commitment to discovering ways to improve service
• Ability to work with limited direction

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration across departments. Proficient in order processing and maintaining accurate customer records using CRM systems.

Highest-signal resume keywords

• Customer Service Experience
• Excellent Communication Skills
• Microsoft Excel Knowledge
• Problem-Solving Ability
• Attention to Detail

Hard Skills

• Order Processing
• CRM System Management
• Website Management
• Order Entry
• Data Analysis

Soft Skills

• Team Collaboration
• Quick Learning
• Bias for Action
• Commitment to Improvement
• Ability to Work with Limited Direction

Industry Keywords

• Customer Inquiries
• RMA Processing
• Order Changes
• Logistics Communication
• Technical Support Interaction