Customer Servie Associate I

ADI Global Distribution; Santiago de Querétaro; Presencial; MXN 156.000 - 234.000; Jornada completa

Descripción de la vacante

ADI Global Distribution is seeking a Key Accounts Customer Care Associate I to support customers with order management, shipment tracking, and general inquiries. You will learn ADI products, systems, and processes while delivering timely, accurate service under supervision.

Responsibilities include data entry, tracking orders, communicating shipping dates, handling substitutions, and maintaining documentation. The role values quick learners with strong communication and detail orientation.

Formación

• 0-1 year of experience in customer service, administrative support, sales support, or a customer-facing role.
• Full conversational English, with the ability to communicate professionally both verbally and in writing.
• Strong communication and customer service skills, including professional email correspondence and follow-up.
• Attention to detail and ability to follow established processes (SOPs) while maintaining accuracy.
• Critical thinking and problem-solving mindset, with a willingness to learn and take ownership of customer requests.

Responsabilidades

• Performs routine data entry and updates customer and order records accurately.
• Tracks basic order status and communicates shipping dates or lead times using approved information.
• Responds to incoming calls and emails using standard procedures and prepared resources.
• Assists with part substitutions and related order updates according to established guidelines.
• Maintains accurate documentation of customer interactions and request status.
• Escalates questions or issues outside of standard procedures to a supervisor or experienced team member.
• Follows team instructions and supports daily work priorities as assigned.
• Learns company products, systems, and support processes through on-the-job guidance.

Conocimientos

Fluent English

Attention to detail

Communication skills

Problem solving

Willingness to learn

Multitasking

Descripción del empleo

As a Key Accounts Customer Care Associate I, you will provide foundational support to customers by assisting with order management, shipment tracking, and general customer inquiries. This role focuses on delivering timely, accurate service while developing knowledge of ADI products, systems, and processes. Working under close supervision, you will learn to navigate customer interactions, support order fulfillment activities, and collaborate with internal teams to ensure a positive customer experience.

Help ADI be the customer's top choice by delivering responsive and professional customer service. Build your business knowledge and customer service skills while learning the tools and processes that drive customer success

JOB DUTIES:

• Performs routine data entry and updates customer and order records accurately.
• Tracks basic order status and communicates shipping dates or lead times using approved information.
• Responds to incoming calls and emails using standard procedures and prepared resources.
• Assists with part substitutions and related order updates according to established guidelines.
• Maintains accurate documentation of customer interactions and request status.
• Escalates questions or issues outside of standard procedures to a supervisor or experienced team member.
• Follows team instructions and supports daily work priorities as assigned.
• Learns company products, systems, and support processes through on-the-job guidance.

YOU MUST HAVE:

• 0-1 year of experience in customer service, administrative support, sales support, or a customer-facing role.
• Full conversational English, with the ability to communicate professionally both verbally and in writing.
• Strong communication and customer service skills, including professional email correspondence and follow-up.
• Attention to detail and ability to follow established processes (SOPs) while maintaining accuracy.
• Critical thinking and problem-solving mindset, with a willingness to learn and take ownership of customer requests.

WE VALUE:

• An ability to learn quickly
• Ability to multitask

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.