Customer Service Assistant

Valmont Industries, Inc.; Apodaca; On-site; MXN 201,000 - 335,000; Full time

Job summary

Valmont Industries, Inc. is seeking a highly motivated Customer Service Assistant to be the primary contact for customers throughout the order fulfillment process.

You will coordinate order management, logistics, scheduling, and delivery while communicating with internal and external stakeholders. You will build strong customer relationships, proactively resolve issues, and work across production, planning, logistics, and sales to ensure on-time delivery and operational excellence for customers,

Qualifications

• Bachelor's degree preferred in Business, Supply Chain, Logistics, or related field.
• Experience in Customer Service, Logistics, Supply Chain, or Order Management.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Advanced English proficiency in writing and speaking.

Responsibilities

• Manage customer orders from receipt through final delivery.
• Coordinate shipment schedules, delivery locations, and transportation requirements with customers and logistics providers.
• Collaborate with production, planning, logistics, and sales teams to meet customer expectations and delivery commitments.
• Monitor order status and proactively communicate updates, risks, or potential delays to customers.
• Investigate and resolve customer concerns related to orders, shipments, product quality, or missing materials.
• Maintain accurate records within ERP and transportation management systems.
• Support continuous improvement initiatives focused on customer satisfaction and operational efficiency.
• Develop and maintain strong working relationships with customers and cross-functional teams, including U.S.-based stakeholders.

Skills

Excellent communication

Problem-solving

Relationship-building

English proficiency

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

ERP systems

Job description

Valmont is seeking a highly motivated and customer-focused Customer Service Assistant to serve as the primary point of contact for customers throughout the order fulfillment process. This position plays a critical role in ensuring customer satisfaction by coordinating order management, logistics, production scheduling, and delivery activities while maintaining effective communication with both internal and external stakeholders.

The ideal candidate will be able to build strong customer relationships, proactively resolve issues, and work collaboratively across multiple departments to ensure operational excellence and on-time delivery performance.

Key Responsibilities

• Manage customer orders from receipt through final delivery, ensuring accuracy and timely execution.
• Coordinate shipment schedules, delivery locations, and transportation requirements with customers and logistics providers.
• Collaborate with production, planning, logistics, and sales teams to meet customer expectations and delivery commitments.
• Monitor order status and proactively communicate updates, risks, or potential delays to customers.
• Investigate and resolve customer concerns related to orders, shipments, product quality, or missing materials.
• Maintain accurate records within ERP and transportation management systems.
• Support continuous improvement initiatives focused on customer satisfaction and operational efficiency.
• Develop and maintain strong working relationships with customers and cross-functional teams, including U.S.-based stakeholders.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, International Business, or a related field preferred.
• Experience in Customer Service, Logistics, Supply Chain, or Order Management.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem-solving, and relationship-building abilities.
• Advanced English proficiency, both written and verbal.
• Proficiency in Microsoft Office applications and ERP systems.