Customer Service Analyst (Onsite)

RTX; Mexicali; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Collins Aerospace in Mexicali, MX is seeking a Customer Service Analyst to serve as the primary contact for orders and administration from contract award through closeout, aligning inventory with sales order lines to ensure on-time delivery and invoicing.

You will create/edit sales orders in SAP, generate acknowledgements, process invoices with Finance, and collaborate with cross-functional teams to resolve issues, with fluent English in written and verbal communication.

Formación

• Typically requires a University Degree in business administration or related and less than 2 years prior relevant experience.
• Minimum 1 year of experience in Supply Chain roles and position related experience.
• English proficiency.

Responsabilidades

• Understand the job and maintains customer contact on order status and billing questions.
• Create/edit SAP sales orders and issue order acknowledgements.
• Ensure export compliance including license screening on orders.
• Work with Finance to process invoices and returns.
• Create basic quotes in SAP and support deliveries with Inventory/Shipping.

Conocimientos

English proficiency

Customer communication

Problem solving

Educación

University degree in business administration or related

Herramientas

SAP

Salesforce

Microsoft Office

Descripción del empleo

Date Posted:

2026-08-11

Country:

Mexico

Location:

MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

Position Role Type:

Unspecified

The Customer Service Analyst is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

What You Will Do:

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.Maintainscustomer contact including correspondence concerning sales order status, orderchangesand billing/receivables questions.

• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer whenrequired. Generates and distributes contract summaries whenrequired.

• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.

• Work with Finance to process customer invoices, return orders and credit & debit memo requests.

• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).

• Work with Inventory Planning and Shipping to create andfacilitatedeliveries ensuring customer requirements are met.

• Create andmaintainspecial tracking and customer reports.

• Communicate fluently in English, both verbally (calls and meetings) and in writing (email follow-ups and responses), to ensure professional and effective interaction with international clients and stakeholders.Proficiencyat a bilingual or advanced level in English isrequired.

• Collaborate with cross-functional teams to troubleshoot and resolve challenges, ensuring successful outcomes

What You Will Learn:

• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications You Must Have:

• Typically requires a University Degreein business administration or relatedand less than 2 years prior relevant experience.

• Minimum 1 year of experience in Supply Chain roles and position related experience.

• EnglishProficiency.

Qualifications We Prefer:

• Hands-on experience with ERP systems (including but not limited to SAP or similar platforms).

• Advancedproficiencyin Microsoft Office Suite.

• Experience working with Salesforce systems, including roles such as administrator, business analyst, or consultant, with a strong understanding of platform functionality and capabilities

• Proven experience collaborating with multicultural and geographically diverse teams inpreviousroles.

Role Type Definitions:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.