Customer Experience Agent: Calm, Solutions-Driven Support

Alorica Inc.; León; Remote; MXN 201,000 - 268,000; Full time

Job summary

Alorica Inc. is seeking a Customer Experience Agent to support customers for client programs. You will address questions, requests, or concerns with empathy, accuracy, and personalized service across voice and digital channels.

You will actively listen, identify needs, provide solutions, and follow established procedures while protecting privacy and confidentiality. Training and collaboration with the team are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service is a plus.
• Ability to learn new platforms and tools.

Responsibilities

• Handle customer interactions professionally and courteously.
• Provide accurate information and solutions.
• Escalate complex issues when necessary.
• Document interactions and maintain records.
• Meet quality, productivity, and attendance standards.

Skills

Customer service

Active listening

Communication skills

Problem solving

Multitasking

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Alorica Inc. is seeking a Customer Experience Agent to support customers for client programs. You will address questions, requests, or concerns with empathy, accuracy, and personalized service across voice and digital channels.

You will actively listen, identify needs, provide solutions, and follow established procedures while protecting privacy and confidentiality. Training and collaboration with the team are essential for success.