Costumer Contact

Aptiv; Estado de México; On-site; MXN 446,000 - 725,000; Full time

Job summary

Aptiv is seeking a Customer Contact professional in Mexico to optimize order processing, shipping, and returns. You will handle complex orders, track delivery status, and communicate shortages or price changes to customers.

In this role you will act as a liaison between customers, production, and distribution, analyze inquiries and sales trends, and ensure system data is up to date for timely deliveries. English conversation skills are required.

Qualifications

• Experience in customer contact/service, prioritizing customer satisfaction.
• Ability to coordinate with production and distribution teams.
• Experience in automotive Tier 1 is preferred.
• English conversational required.

Responsibilities

• Process customer orders and monitor order status.
• Coordinate deliveries and shipments with internal teams.
• Resolve order/delivery issues and communicate changes.
• Maintain accurate data in ERP systems.
• Liaise between customers, production and distribution departments.
• Analyze inquiries and summarize sales trends.

Skills

Customer service

Communication

Planning and org

Decision making

Education

Business Administration/Industrial Engineering

Pursuing related degree

Tools

SAP

STLA

CHAMPS

Covisint

3270

IMS7

GSDB

Job description

Customer Contact

Customer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments.

Your Role

• Analyze and process customer demand with proper planning time fence
• Experience with SAP
• Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB and others as plus
• Responsible for contact for all requirements, deliveries, shipments and customer service attention
• Handling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.
• Formulate and delegate logistics for emergency deliveries
• Responsible for logistics, order fulfillment and customer payments, facilitating problem solving with customer material
• Responsible for dispute process within Customer Portals or Process Tools
• Acting as liaison between customers, production and distribution departments
• Analyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns

Your Background

• In-depth knowledge of customer contact/service principles and practices
• Excellent organizational and planning skills
• Ability to take decisions and good judgment in emergency situations.
• Interpersonal skills to work effectively with others
• Business Administration, Industrial Engineer BD or studying similar career
• 3 -5 years’ experience as Costumer Contac
• Experience on Tier 1 automotive industry
• English conversational

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.