Supply Chain Analyst (Back Office Customer Services Representative)

Tetra Pak; Santiago de Querétaro; On-site; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Global exposure

Flexible working

Diversity & inclusion

Job summary

Tetra Pak in Queretaro, Mexico is seeking a Supply Chain Analyst (Back Office Customer Services Representative) to lead a team, secure timely order fulfilment, and translate customer needs into actionable tasks. You will work with ERP/CRM tools to improve processes, collaborate across Sales, Planning and Logistics, and drive continuous improvement in service levels.

This role offers global exposure, development opportunities, and a culture that values diversity and inclusion.

Qualifications

• Experience in supply chain or customer service environments.
• Strong coordination and multi-tasking abilities in a fast-moving setting.
• Familiarity with ERP/CRM tools and data-driven processes.
• Excellent English communication across cross-border teams.

Responsibilities

• Secure a reliable and efficient supply chain for order fulfilment and invoicing workflows.
• Respond to documentation requests (delivery notes, COAs, invoices) as needed.
• Prioritize back-office activities in Salesforce and provide timely customer responses.
• Collaborate with Front Office, Planning and Logistics to maintain service levels.

Skills

Supply chain

Customer service

Order fulfilment

ERP systems

CRM tools

English communication

Tools

Salesforce

Order management systems

Job description

Supply Chain Analyst (Back Office Customer Services Representative)

Queretaro, Mexico

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Supply Chain Analyst (Back Office Customer Services Representative) to deliver best in class customer experience by driving operational and quality excellence across our shared service center. In this role, you will lead and develop a team of back-office specialists, secure timely and accurate order fulfilment, and translate customer needs into impactful, time-bound actions. If you enjoy solving complex challenges, empowering people, and finding smarter, simpler ways of working, this could be the right next step for you.

Make an impact to be proud of – for food, people and the planet.

This position is based on Queretaro, Mexico and reports to Customer Service Team Leader

What you will do

As Supply Chain Analyst (Back Office Customer Services Representative), you will:

Enabling Sales Management Operations

• Secure a reliable and efficient supply chain for Packaging Material (PM) and Additional Material (AM) order fulfilment by securing design master data, and ensuring effective order and delivery management, and invoicingworkflows.
• Respond to operational requests for documentation such as delivery notes, proforma invoices, Certificates of Analysis, and other required materials.
• Prioritize and manage back‑office activities logged in Salesforce, providing timely responses to customers when needed.

Operational Performance and Execution

• Contribute to increased operational productivity through proactive problem solving and continuous improvement.
• Participate in or lead Continuous Improvement teams to identify productivity opportunities in processes and tools, in collaboration with the factory Continuous Improvement office.
• Support focused KPI loss deployment to strengthen performance visibility and drive action.
• Build strong collaboration with internal partners such as Front Office Supply Chain, Planning, and Logistics to ensure smooth order handling and consistently high service levels.
• Escalate to Front Office Supply Chain when clarification or direct customer contact is required.

Customer Experience

• Drive continuous improvement of back‑office activities using data analytics and a proactive mindset to enhance quality.
• Participate in customer improvement initiatives initiated by Front Office Supply Chain, contributing your insights and expertise.
• Liaise with factories and Integrated Supply Chain teams to represent the voice of the customer and expedite issue resolution when needed.

We believe you have

• Experience in supply chain, customer service, order fulfilment, or a similar environment through work, internships, placements, apprenticeships, or early career roles. Candidates at the beginning of their career journey are encouraged to apply.
• Strong coordination and organizational skills, with the ability to manage multiple requests, balance priorities, and maintain accuracy in a fast‑moving operational context.
• Confidence working with digital systems such as ERP, order management platforms, or CRM tools (experience with Salesforce is an advantage but not required).
• The ability to understand processes end‑to‑end and spot opportunities to simplify, standardize, or automate daily tasks.
• Effective communication skills allow you to collaborate smoothly across different and remote teams.
• Effective communication in English with cross border teams.
• A proactive, problem‑solving mindset with curiosity to challenge existing ways of working and contribute to continuous improvement.
• An inclusive, open, and collaborative approach, valuing diverse perspectives and contributing to a supportive team culture.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on November 5th, 2026.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.