Customer Satisfaction Supervisor

Aptiv; Ciudad Juárez; Presencial; MXN 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Retirement plan

Professional development

Descripción de la vacante

Versigent is seeking a Quality Customer Care Engineer to ensure customer satisfaction through handling complaints, 8D, DPS, DPRTS, and PFMEA updates. You will liaise between customers and the plant, manage quality alerts, and lead investigations to identify root causes.

The role requires a Bachelor's degree in Engineering, advanced English, and prior supervisory experience in automotive wire harness manufacturing.

Formación

• Bachelor's degree in Engineering or related field.
• Advanced English proficiency required.
• Experience as a Supervisor is required.
• Minimum automotive-industry experience, preferably in wire harness manufacturing.
• Strong analytical and data-analysis skills; proficient with MS Office.

Responsabilidades

• Ensure customer satisfaction and compliance with customer-specific requirements.
• Lead customer complaint management and root-cause analysis.
• Coordinate cross-functional teams to resolve quality issues and prevent recurrence.
• Prepare and deliver customer quality reports and presentations.
• Maintain effective communication with customer quality representatives.

Conocimientos

Advanced English

Supervisory experience

Leadership

Analytical skills

Communication

Problem-solving

Teamwork

Educación

Bachelor's Degree in Engineering

Herramientas

Microsoft Office Suite

Descripción del empleo

Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products. As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity. What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.

YOUR ROLE

YOUR ROLE: The Quality Customer Care Engineer has direct responsibility to ensure customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.

RESPONSIBILIES

• Ensure customer satisfaction and compliance with customer-specific requirements.
• Monitor, analyze, and improve customer KPIs through continuous improvement initiatives.
• Serve as the primary liaison between customers and the plant for quality-related matters.
• Lead customer complaint management processes, ensuring timely responses, root cause analysis, containment actions, and implementation of permanent corrective actions.
• Coordinate cross-functional teams to resolve quality issues and prevent recurrence.
• Manage quality alerts, interim containment actions (ICA), sorting activities, and RMA processes.
• Review warranty returns and lead investigations to identify root causes.
• Maintain effective communication with customer quality representatives to avoid escalations.
• Ensure compliance with customer requirements and communicate updates to all affected plant departments.
• Prepare and deliver customer quality reports and presentations.
• Promote lessons learned and best practices to improve quality performance and customer satisfaction.
• Perform any other duties related to the position as assigned.

YOUR BACKGROUND

• Bachelor's Degree in Engineering or a related field (completed).
• Advanced English proficiency.
• Previous experience as a Supervisor.
• Minimum experience in the automotive industry, preferably in wire harness manufacturing.
• Advanced computer skills and proficient use of Microsoft Office Suite.
• Strong analytical and statistical data analysis skills.
• Leadership, decision-making, and problem-solving abilities.
• Results-oriented with excellent organizational and work management skills.
• Effective communication, interpersonal, coaching, and relationship-building skills.
• High level of integrity, accountability, maturity, and commitment to excellence.
• Strong teamwork and customer-oriented mindset.

PREFERRED EXPERIENCE

• Automotive manufacturing environment.
• Wire harnesses (electrical harnesses) production and quality systems.
• Customer quality management, problem-solving methodologies (8D, 5 Why, Ishikawa, etc.), and continuous improvement tools.

WHY JOIN US?

Grow with purpose. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time. Do work that shows up in the real world. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting. Succeed with the right support. We provide the tools, resources, and environment needed to perform at a high level and sustain that success.

YOUR BENEFITS AT VERSIGENT

• Compensation package, including major medical and life insurance
• Flexible retirement plan.
• Learning, growth, and professional development in a globally recognized international environment.
• Access to training, coaching, and internal and external certifications Scholarships.
• Recognition of innovation and excellence.
• Opportunities to give back to the community.
• Meaningful work that makes a difference in the world.
• Recognition of innovation and excellence.
• Tuition reimbursement.

Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent.

#LI-FP1 Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statement

Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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