Customer Service Representative

Flextronics - The Flex Company; Región Centro; Presencial; MXN 240.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Medical and life insurance

Christmas bonus

Food vouchers

Savings Fund

Descripción de la vacante

Flex in Guadalajara, North Campus, seeks a Customer Service Representative to manage key customer accounts and support SpinCo's evolution. You will handle inquiries, resolve issues, and ensure high-quality service while maintaining order accuracy and KPI targets.

The role requires English proficiency, knowledge of shipping/logistics, and collaboration with warehouse, operations, and export teams to meet customer requirements.

Formación

• BA/BS or equivalent work experience.
• Knowledge in Shipping and logistics.
• Customer service: Always focused on customer needs.
• English, intermediate Excel skills.

Responsabilidades

• Assist with management of key customer accounts across all business relationships.
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export processes.
• Coordinate with warehouse and logistics for shipments per customer instructions.
• Monitor customer demand and coordinate with material and production control for requested models.

Conocimientos

Customer service

Excel

English (Intermediate)

Educación

BA/BS or equivalent

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryFlex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara, North Campus.Reporting to the Customer Service Manager, the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.What a typical day looks like:Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needsHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolutionMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customersInterpret customer needs, recognize symptoms, causes and solutions.Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as neededDemonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehensionIn charge of tracking relevant metrics and drive action items based on results KPIs.Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.SOX controls knowledge validation prices, incoterms, terms of payment and agreements.Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customerBusiness and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.Create CMF, MRF and PQR.Involve in CFT, Operations and customer meetings.Experience we are looking for to join our team:BA/BS or equivalent work experience.Knowledge in Shipping and logistics.Customer service: Always focused on customer needsEnglish. Intermediate Excel.What you will receive for the great work you do:• Competitive Salary.• Medical and life insurance.• Christmas bonus.• Food vouchers.• Savings Fund.PA91Job CategoryOperationsRequired Skills:Optional Skills:Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).