Customer Relationship Management Intern | GBS Mexico

Siemens; Región Centro; Presencial; MXN 89.000 - 134.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working schedule

Exposure to regional stakeholders

Hands-on CRM experience

Professional development

Descripción de la vacante

Siemens Global Business Services (GBS) is seeking a proactive CRM Intern to join the Account Management team for Mexico and Central America. This internship offers hands-on experience in customer relationship management, account support, and reporting within a global organization.

You will assist in preparing customer account reviews, updating records, and coordinating meetings with stakeholders, while developing cross-functional collaboration skills in a multicultural environment.

Formación

• Currently pursuing a Bachelor's degree in Business Administration, Marketing, International Business, Industrial Engineering, or a related field.
• Enrolled in the 6th or 7th semester and available to remain a student for at least 12 months.
• Advanced English proficiency (written and spoken).
• Strong communication and interpersonal skills.
• Customer-oriented mindset and willingness to learn.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook, Teams).
• Knowledge of Salesforce or other CRM platforms is a plus.
• Previous internship, customer service, student organization, or project experience is an advantage but not required.

Responsabilidades

• Support the CRM Account Management team in preparing customer account reviews and business proposals.
• Maintain and update customer records, databases, and relevant documentation.
• Collaborate with CRM and Finance teams in the planning and adjustment of yearly BVIs and related activities.
• Support end-to-end agreement and documentation processes before service commencement.
• Coordinate meetings with customers and internal stakeholders.
• Prepare reports and presentations on account performance and business activities.
• Assist in responding to customer inquiries and ensuring timely follow-up.
• Work cross-functionally with different business areas to help deliver a positive customer experience.
• Support continuous improvement initiatives and administrative activities within the CRM team.

Conocimientos

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Customer-oriented mindset

Multitasking

English proficiency

Educación

Business Administration

Marketing

International Business

Industrial Engineering

Herramientas

Salesforce

CRM platforms

Microsoft 365

Descripción del empleo

At Siemens Global Business Services (GBS), we shape the Shared Services landscape of the future by supporting companies across industries worldwide. Our mission is to seamlessly integrate, digitalize, and optimize business processes while delivering high-quality, value-generating solutions to our customers.

We are looking for a proactive, detail-oriented, and customer-focused CRM Intern to join our GBS Account Management team for Mexico and Central America.

This is an exciting opportunity for students who want to gain hands‑on experience in customer relationship management, stakeholder engagement, business operations, and account support within a global organization. You will work closely with the Customer Relationship Management team, supporting strategic initiatives, customer interactions, reporting activities, and operational processes that contribute to customer satisfaction and business growth.

What will you do?

• Support the CRM Account Management team in preparing customer account reviews and business proposals.
• Maintain and update customer records, databases, and relevant documentation.
• Collaborate with CRM and Finance teams in the planning and adjustment of yearly BVIs and related activities.
• Support end‑to‑end agreement and documentation processes before service commencement.
• Coordinate meetings with customers and internal stakeholders.
• Prepare reports and presentations on account performance and business activities.
• Assist in responding to customer inquiries and ensuring timely follow‑up.
• Work cross‑functionally with different business areas to help deliver a positive customer experience.
• Support continuous improvement initiatives and administrative activities within the CRM team.

What do you need to qualify?

• Currently pursuing a Bachelor's degree in Business Administration, Marketing, International Business, Industrial Engineering, or a related field.
• Enrolled in the 6th or 7th semester and available to remain a student for at least 12 months.
• Advanced English proficiency (written and spoken).
• Strong communication and interpersonal skills.
• Customer‑oriented mindset and willingness to learn.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook, Teams).
• Knowledge of Salesforce or other CRM platforms is a plus.
• Previous internship, customer service, student organization, or project experience is an advantage but not required.

What do we offer?

• Flexible working schedule aligned with your academic commitments.
• Exposure to regional stakeholders across Mexico and Central America.
• Hands‑on experience in Customer Relationship Management and Account Management.
• Professional development within a global and multicultural environment.
• Opportunity to build a strong professional network and grow your career at Siemens.
• Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.