Customer Quality Specialist: Drive Launch & Solutions

Sensata Technologies, Inc.; Aguascalientes, Chihuahua; On-site; MXN 446,000 - 670,000; Full time

Job summary

Sensata Technologies in Aguascalientes, Mexico seeks a Customer Quality Engineer to drive quality improvements with direct customer interaction. You will respond to issues, coordinate corrective actions, and ensure robust product quality throughout development, release, and production.

Responsibilities include analyzing complex quality problems, supporting PPAP, conducting MSA/SPC, launching new products, and guiding cross-functional teams to meet customer expectations.

Qualifications

• A university degree (Bachelor's) or equivalent relevant work experience.
• Strong communication skills; oral, written and presentation.
• Strong organization, planning and time management skills.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).

Responsibilities

• Analyze, solve and control complex production quality problems on time to meet the customer requirements.
• Handles Production Part Approval Process and provide documents to customer.
• Conducts measurement system analysis and statistical process control for key processes.
• Ensures a smooth and timely launch of new and changed products.
• Handles customer returns and uses Sensata tools to provide frequent status updates to affected customers.
• Coordinates project teams to ensure a successful launch of new products.
• Initiating improvement proposals serving cost of quality, turnaround time and quality of production.
• May partner with line quality engineers and management teams in Layered Process Audits and internal audits.
• Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up.

Skills

Communication skills

Team player

Organization & planning

Interpersonal & collaboration

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sensata Technologies in Aguascalientes, Mexico seeks a Customer Quality Engineer to drive quality improvements with direct customer interaction. You will respond to issues, coordinate corrective actions, and ensure robust product quality throughout development, release, and production.

Responsibilities include analyzing complex quality problems, supporting PPAP, conducting MSA/SPC, launching new products, and guiding cross-functional teams to meet customer expectations.