Customer Quality Manager

Flint Hills Resources; El Salto; On-site; MXN 600,000 - 900,000; Full time

Job summary

Molex is seeking a Customer Quality Manager to lead customer-facing quality activities and strengthen quality performance across our global customer relationships. You will liaise between customers and internal teams, driving resolution of complex quality issues and continuous improvement while aligning with customer quality requirements.

You will collaborate across Engineering, Manufacturing, Supply Chain and Operations to influence quality performance and customer satisfaction on a global

Qualifications

• Bachelor’s degree in Engineering or related field.
• 8+ years of experience in Quality Management within manufacturing/technology environments.
• Direct experience with customer-facing quality activities.

Responsibilities

• Serve as a primary global contact for customer quality matters and understand customer quality requirements.
• Lead customer quality issues, complaints, field returns and escalations with cross-functional teams to identify root causes and implement corrective actions.
• Lead and support customer audits, assessments and quality reviews.
• Analyze customer quality data and trends to drive defect reduction and process stability.
• Collaborate with Engineering on NPI to integrate customer quality expectations early in the process.
• Work with Manufacturing, Operations and Supply Chain to drive process improvements addressing quality issues.
• Track, analyze and communicate key customer quality metrics.

Skills

Customer-facing

Cross-functional collaboration

Leadership

Quality improvement

Education

Bachelor’s degree in Engineering or related field

Tools

8D problem solving

FMEA

SPC

APQP

VDA

Job description

Molex is seeking a Customer Quality Manager to lead customer-facing quality activities and strengthen quality performance across our global customer relationships. In this role, you will serve as a key liaison between customers and internal teams, driving the resolution of complex quality issues, continuous improvement initiatives, and alignment with customer quality requirements.

This position offers the opportunity to collaborate across Engineering, Manufacturing, Supply Chain and Operations while influencing quality performance and customer satisfaction on a global scale

Our Team

You will work in a global, cross-functional environment, partnering with internal teams, manufacturing sites, contract manufacturers and key customer accounts to strengthen quality practices, address customer concerns and implement preventive measures.

What You Will Do

• Serve as a primary global point of contact for customer quality matters, building strong relationships and understanding customer quality requirements and expectations.
• Lead customer quality issues, complaints, field returns and escalations, coordinating cross-functional teams to identify root causes and implement corrective actions using methodologies.
• Lead and support customer audits, assessments and quality reviews.
• Analyze customer quality data and trends to drive initiatives focused on defect reduction, process stability and customer satisfaction.
• Partner with Engineering on NPIto integrate customer quality expectations early in the process.
• Collaborate with Manufacturing, Operations and Supply Chain to drive process improvements and address quality issues affecting customers.
• Track, analyze and communicate key customer quality metrics.

Who You Are (Basic Qualifications)

• Bachelor’s degree in Engineering, Quality Management or a related technical field.
• 8 years of experience in Quality Management within a manufacturing or technology environment, including direct experience with customer-facing quality activities.
• Experience leading quality improvement initiatives involving multiple disciplines such as Engineering, Manufacturing and Sales.
• Knowledge of quality tools and methodologies including 8D, FMEA, SPC, APQP and VDA.
• Ability to travel internationally approximately 40%.

What Will Put You Ahead

• Master’s degree in Engineering, Quality Management or a related field.
• Experience working in global manufacturing environments.
• Experience with Lean/Six Sigma methodologies.
• Experience collaborating across global, cross-functional and multicultural teams.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data c ommunications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.