Customer Quality Manager

Molex; El Salto; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Molex is seeking a Customer Quality Manager to lead customer-facing quality activities and strengthen quality performance across our global customer relationships. You will serve as a key liaison between customers and internal teams, driving the resolution of complex quality issues and continuous improvement initiatives.

You will collaborate across Engineering, Manufacturing, Supply Chain and Operations to influence quality performance and customer satisfaction on a global scale, while leading

Qualifications

• Bachelor’s degree in Engineering, Quality Management or a related technical field.
• 8 years of experience in Quality Management within a manufacturing or technology environment, including direct experience with customer-facing quality activities.
• Experience leading quality improvement initiatives involving multiple disciplines such as Engineering, Manufacturing and Sales.
• Knowledge of quality tools and methodologies including 8D, FMEA, SPC, APQP and VDA.
• Ability to travel internationally approximately 40%.

Responsibilities

• Serve as the primary global point of contact for customer quality matters, building strong relationships and understanding customer quality requirements and expectations.
• Lead customer quality issues, complaints, field returns and escalations, coordinating cross-functional teams to identify root causes and implement corrective actions using methodologies.
• Lead and support customer audits, assessments and quality reviews.
• Analyze customer quality data and trends to drive initiatives focused on defect reduction, process stability and customer satisfaction.
• Partner with Engineering on NPI to integrate customer quality expectations early in the process.
• Collaborate with Manufacturing, Operations and Supply Chain to drive process improvements and address quality issues affecting customers.
• Track, analyze and communicate key customer quality metrics.

Skills

Quality management

Customer-facing experience

Cross-functional collaboration

Root cause analysis

Education

Bachelor’s degree in Engineering/Quality Management

Tools

8D

FMEA

SPC

APQP

VDA

Job description

Your Job

Molex is seeking a Customer Quality Manager to lead customer-facing quality activities and strengthen quality performance across our global customer relationships. In this role, you will serve as a key liaison between customers and internal teams, driving the resolution of complex quality issues, continuous improvement initiatives, and alignment with customer quality requirements.This position offers the opportunity to collaborate across Engineering, Manufacturing, Supply Chain and Operations while influencing quality performance and customer satisfaction on a global scale

Our Team

You will work in a global, cross-functional environment, partnering with internal teams, manufacturing sites, contract manufacturers and key customer accounts to strengthen quality practices, address customer concerns and implement preventive measures.

What You Will Do

• Serve as a primary global point of contact for customer quality matters, building strong relationships and understanding customer quality requirements and expectations.
• Lead customer quality issues, complaints, field returns and escalations, coordinating cross-functional teams to identify root causes and implement corrective actions using methodologies.
• Lead and support customer audits, assessments and quality reviews.
• Analyze customer quality data and trends to drive initiatives focused on defect reduction, process stability and customer satisfaction.
• Partner with Engineering on NPI to integrate customer quality expectations early in the process.
• Collaborate with Manufacturing, Operations and Supply Chain to drive process improvements and address quality issues affecting customers.
• Track, analyze and communicate key customer quality metrics.

Who You Are (Basic Qualifications)

• Bachelor’s degree in Engineering, Quality Management or a related technical field.
• 8 years of experience in Quality Management within a manufacturing or technology environment, including direct experience with customer-facing quality activities.
• Experience leading quality improvement initiatives involving multiple disciplines such as Engineering, Manufacturing and Sales.
• Knowledge of quality tools and methodologies including 8D, FMEA, SPC, APQP and VDA.
• Ability to travel internationally approximately 40%.

What Will Put You Ahead

• Master’s degree in Engineering, Quality Management or a related field.
• Experience working in global manufacturing environments.
• Experience with Lean/Six Sigma methodologies.
• Experience collaborating across global, cross-functional and multicultural teams.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

At Koch, employees are empowered to do what they do best to make life better. Learn how our helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.