Customer Quality Engineer - Warranty & Improvement

Zf Group; Santiago de Querétaro; On-site; MXN 350,000 - 520,000; Full time

Job summary

ZF Santa Rosa is seeking a Customer Service Coordinator within the Quality organization. You will manage official and informal complaints from OEM and Tier 1 customers, coordinating containment, root-cause analysis and corrective actions.

Maintain customer portals, track quality indicators, prepare weekly Corporate Quality reports, and support cross-functional problem-solving. A Bachelor’s degree in Engineering, 3+ years in automotive, Core Tools knowledge, strong English, and willingness to

Qualifications

• Bachelor’s degree in Engineering or related field.
• 3+ years in automotive industry, preferably in Quality or Customer Service.
• Knowledge of Core Tools (FMEA, Control Plan, MSA, SPC, APQP, PPAP) and 8D problem solving in VDA format.
• Experience with OEM portals is an advantage.
• Strong communication, negotiation, conflict resolution, leadership, and time-management skills.
• Advanced English; German or Chinese language skills desirable.
• Willingness to travel as needed.

Responsibilities

• Manage official and informal customer complaints from OEM and Tier 1 customers, coordinating containment, root-cause analysis, corrective actions, and timely responses.
• Support cross-functional problem-solving activities and verify the effectiveness of corrective actions using customer and quality requirements.
• Maintain customer portals and ZF systems, monitor quality indicators, and prepare weekly reports for Corporate Quality.
• Manage customer visits, escalations, annual validations, customer-specific requirements, and the receipt and shipment of parts.
• Review customer requirements and help ensure their implementation across the Santa Rosa plant’s assembly lines.
• Receive and manage Level 2 warranty claims and maintain failure information for original equipment and aftermarket products.
• Monitor quality-related costs, report plant expenses to Finance and Corporate teams, and coordinate payments to suppliers supporting customer complaint activities.
• Support compliance with IATF, ISO, ISO, ISO, customer-specific standards, and ZF’s “Living Zero Defects” quality policy.

Skills

Communication

Negotiation

Leadership

Time Management

Problem-Solving

Education

Bachelor's degree in Engineering

Tools

FMEA/Control Plan/MSA/SPC/PPAP

Job description

ZF Santa Rosa is seeking a Customer Service Coordinator within the Quality organization. You will manage official and informal complaints from OEM and Tier 1 customers, coordinating containment, root-cause analysis and corrective actions.

Maintain customer portals, track quality indicators, prepare weekly Corporate Quality reports, and support cross-functional problem-solving. A Bachelor’s degree in Engineering, 3+ years in automotive, Core Tools knowledge, strong English, and willingness to