Automotive Customer Quality Engineer RCA & CI

HARMAN International; Santiago de Querétaro; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Employee discounts

HARMAN University programs

Wellness benefits

Campus fitness center & cafeteria

Inclusive work environment

Job summary

HARMAN International is seeking a Customer Quality Engineer to manage customer complaints, drive corrective actions, and ensure QMS compliance for mass production automotive programs. You will lead root-cause analysis, containment actions, and PPAP submissions while coordinating with Engineering and Operations.

The role requires 3+ years in quality in manufacturing, advanced English, and proficiency with SAP, AutoCAD, and MS Office to support audits, reports, and quality controls at SOP and

Qualifications

• Bachelor's Degree in Engineering or related technical discipline.
• 3+ years in Quality Engineering or industrial manufacturing environment.
• Advanced English proficiency (90% or higher).

Responsibilities

• Lead root cause analysis and corrective action implementation for customer 0KM in mass production.
• Drive continuous improvement to enhance the Quality Management System.
• Manage containment actions for customer complaints, quality notifications, and Quality Alerts.
• Coordinate quality controls with Engineering and Operations during SOP + 90 days through the Safe Launch Plan.
• Execute IPSO Audits for transfer of new products into production.
• Manage RMA process and review deductions related to 0KM quality concerns.
• Support Quality Inspectors and Technicians to ensure QMS compliance.
• Prepare and communicate Quality Assurance reports.
• Develop Control Plans and ownership transfer for maintenance.
• Coordinate PPAP submissions and customer approvals.

Skills

Communication skills

Planning

Initiative

Analytical thinking

Problem solving

Quality systems

Customer-specific quality

Automotive portal experience

MS Word

MS Excel

MS PowerPoint

SAP

AutoCAD

Education

Bachelor's Degree in Engineering or related technical discipline

Tools

SAP

AutoCAD

Job description

HARMAN International is seeking a Customer Quality Engineer to manage customer complaints, drive corrective actions, and ensure QMS compliance for mass production automotive programs. You will lead root-cause analysis, containment actions, and PPAP submissions while coordinating with Engineering and Operations.

The role requires 3+ years in quality in manufacturing, advanced English, and proficiency with SAP, AutoCAD, and MS Office to support audits, reports, and quality controls at SOP and