Customer Quality Engineer: Liaison & Issue Resolver

Aumovio SE; San Luis Potosí; Hybrid; MXN 420,000 - 620,000; Full time

Job summary

AUMOVIO seeks a Customer Service Engineer in San Luis Potosí to act as the primary liaison between customers and the company, ensuring satisfaction through responsive communication and cross‑functional collaboration. This role emphasizes quality objectives, delivery performance, and continuous improvement.

You will handle inquiries, coordinate containment and corrective actions, participate in customer audits and KPI reviews, and drive 8D/Root Cause analysis to prevent recurrence.

Qualifications

• Bachelor's degree in engineering or related field.
• 2–5 years in customer service, customer quality, or quality engineering in manufacturing.
• Experience in automotive industry with OEM or Tier 1 customers preferred.

Responsibilities

• Be the primary contact for assigned customers and manage relationships.
• Respond to inquiries and coordinate cross-functional teams for issue resolution.
• Lead 8D, 5 Why, Fishbone, and PDCA problem solving.
• Coordinate containment, corrective and preventive actions within timelines.
• Support audits, KPI reviews, and customer scorecards.

Skills

APQP & PPAP

PFMEA

SPC

MSA

8D Problem Solving

Root Cause Analysis

IATF 16949

ISO 9001

IMDS

Customer Portal Knowledge

Education

Bachelor's Degree in Mechanical Engineering

Tools

IMDS

Customer Portals (BMW/Honda/Stellantis)

Job description

AUMOVIO seeks a Customer Service Engineer in San Luis Potosí to act as the primary liaison between customers and the company, ensuring satisfaction through responsive communication and cross‑functional collaboration. This role emphasizes quality objectives, delivery performance, and continuous improvement.

You will handle inquiries, coordinate containment and corrective actions, participate in customer audits and KPI reviews, and drive 8D/Root Cause analysis to prevent recurrence.