Quality & Customer Issue Engineer - 8D/ISO

SmartRecruiters, Inc.; Silao (Ciudad); On-site; MXN 732,000 - 1,281,000; Full time

Job summary

AUMOVIO MEXICO is seeking a quality assurance professional to manage customer-facing quality activities onsite in Silao. You will address quality reports, respond to detected issues, and lead structured problem-solving with the 8D, A3, 5 Whys, and Ishikawa methodologies.

You will join a cross-functional team to drive containment, corrective and preventive actions, and ensure clear communication with customers, while aligning with CSR, IATF 16949, and ISO 9001 standards.

Qualifications

• Customer Specific Requirements (CSR)
• Failure Analysis (FA) - Laboratory Analysis – Testing methodologies – Product behavior
• IATF 16949
• ISO 9001
• Strong problem-solving, attention to detail, proficiency in quality assurance methodologies, and excellent
• Customer relationship management (CRM)

Responsibilities

• Provide direct customer service by addressing quality reports received via email or customer portals.
• Respond promptly to customers on detection of potential quality issues in field or production line.
• Participate in cross-functional teams to develop and present 8D, A3, 5 Whys, Ishikawa analyses within customer-defined timelines.
• Submit reports to customers on time via email or customer-specific portals.
• Ensure implementation of corrective and preventive actions and act as internal customer representative.
• Analyze sensors with functional failures to identify root causes.
• Review technical reports for parts with functional failures to ensure clarity for internal/external communication.
• Coordinate containment activities at customer plants when deviations are detected.
• Communicate containment, corrective, and preventive actions to customers professionally and within deadlines.
• Maintain communication with customers to ensure satisfaction and timely closure of open issues.
• Ensure compliance with customer-specific requirements related to processes, quality portals, audits, and KPIs (PPM, response times, escapes).
• Participate in internal, customer, or certification audits (IATF/ISO) and keep information organized.
• Ensure timely and accurate closure of CQTS cases within SAP.
• Perform analysis of warranty data, trends, forecasts, and results.
• Prepare and deliver presentations related to 8D reports and Customer Quality escalations.

Skills

CSR

Failure Analysis

IATF 16949

ISO 9001

Problem-solving

CRM

Job description

AUMOVIO MEXICO is seeking a quality assurance professional to manage customer-facing quality activities onsite in Silao. You will address quality reports, respond to detected issues, and lead structured problem-solving with the 8D, A3, 5 Whys, and Ishikawa methodologies.

You will join a cross-functional team to drive containment, corrective and preventive actions, and ensure clear communication with customers, while aligning with CSR, IATF 16949, and ISO 9001 standards.