Customer Quality Engineer: Liaison for Continuous Improvement

Aumovio SE; San Luis Potosí; On-site; MXN 420,000 - 620,000; Full time

Job summary

AUMOVIO seeks a Customer Service Engineer to act as the main liaison between customers and the organization, ensuring satisfaction through effective communication and timely responses. You will manage complaints, coordinate cross-functional teams, and drive improvement initiatives across quality, delivery and service processes.

The role requires collaboration with Quality, Manufacturing, Engineering, Supply Chain, and Program Management, with an emphasis on proactive problem solving and

Qualifications

• Bachelor's degree in Mechanical, Industrial, Manufacturing, Mechatronics, Quality Engineering or related field.
• 2–5 years in Customer Service, Customer Quality, Quality Engineering or related role in manufacturing.
• Automotive industry experience with OEM or Tier 1 exposure preferred.
• Core Tools: APQP, PPAP, PFMEA, SPC, and MSA.
• Root Cause Analysis and 8D problem solving experience.
• IATF 16949 and ISO 9001 requirements knowledge.
• Customer scorecards and quality KPIs familiarity.
• Advanced English communication skills (written and verbal).
• IMDS knowledge.
• Customer portal knowledge (BMW, Honda, Stellantis).

Responsibilities

• Act as the primary contact for assigned customers.
• Build and maintain strong customer relationships.
• Respond promptly to inquiries, concerns and requests.
• Coordinate customer meetings and provide status updates.
• Receive, document and manage customer complaints.
• Lead problem solving using 8D, 5 Why, Fishbone, and PDCA.
• Coordinate containment, corrective and preventive actions.
• Ensure timely closure of customer issues.
• Monitor customer performance metrics and satisfaction.
• Analyze quality trends and identify improvements.
• Support continuous improvement initiatives for customer satisfaction.
• Participate in customer audits and quality reviews.
• Collaborate with Quality, Manufacturing, Engineering, Supply Chain, and PM teams.
• Escalate critical issues affecting satisfaction, quality or delivery.
• Coordinate fast response activities for customer concerns.
• PAPP package submission to get customer approval
• IMDS Submission

Skills

Customer communication

Cross-functional collaboration

Problem solving

English proficiency

Education

Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Mechatronics Engineering, Quality Engineering, or related field

Tools

APQP

PPAP

PFMEA

SPC

MSA

IMDS

Customer portals

Job description

AUMOVIO seeks a Customer Service Engineer to act as the main liaison between customers and the organization, ensuring satisfaction through effective communication and timely responses. You will manage complaints, coordinate cross-functional teams, and drive improvement initiatives across quality, delivery and service processes.

The role requires collaboration with Quality, Manufacturing, Engineering, Supply Chain, and Program Management, with an emphasis on proactive problem solving and