Customer Quality Engineer -Ccmx

Chiaphua Components Group; Región Altos Norte; On-site; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Chiaphua Components Group in Guadalajara, Mexico is seeking a Customer Quality Engineer (CQE) to lead quality assurance for automotive motor assemblies. You will review motor designs during APQP, drive PFMEAs for winding and brush-box assembly, and approve PPAP documentation including Control Plans and MSA.

You will verify Poka-Yoke, conduct line audits, and monitor SPC charts for critical CTQ parameters. The role requires strong English communication and experience with 0-km rejections and RMAs.

Qualifications

• Bachelor's degree in Mechatronics, Electrical, Mechanical, Industrial Engineering or related engineering discipline.
• 3-5+ years of quality assurance experience in automotive manufacturing.
• Experience as CQE or customer-facing technical quality role preferred.
• Mastery of IATF 16949 and AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).
• Advanced proficiency in structured problem-solving (8D, Ishikawa, 5-Why, Fishbone).
• Strong understanding of DC brush motor dynamics and related quality issues.
• Experience in safety-critical automotive electromechanical applications (ABS/ESC, electric parking brakes).
• Proven record managing customer claims, 0-km rejections, RMAs, and joint failure investigations.
• Familiarity with customer portals, scorecards, and performance metrics.

Responsibilities

• Review motor design specs during APQP to ensure manufacturability.
• Lead PFMEAs for winding, commutator welding and brush-box assembly.
• Approve PPAP packages with Control Plans, Process Flows and MSA.
• Verify Poka-Yoke and error-proofing at critical stations.
• Conduct regular line audits focusing on CTQ parameters.
• Monitor SPC charts for critical parameters (e.g., brush tension, runout).
• Set pass/fail criteria for EOL testers measuring back-EMF and winding resistance.
• Manage non-conformance, containment, scrap/rework dispositions.
• Lead 8D investigations addressing customer rejections and RCAs.
• Bridge between Tier-1/OEM brakes and internal plants; manage RMAs and portal scorecards.

Skills

Quality Assurance

CQE experience

IATF 16949

APQP

PPAP

MSA

SPC

8D problem solving

Ishikawa diagrams

5-Why analysis

Education

Bachelor's degree in Mechatronics, Electrical, Mechanical, Industrial Engineering

Tools

MSA

FMEA

8D

Ishikawa

Fishbone analysis

Job description

Chiaphua Components Group We are a well-established motor manufacturing and product assembly group headquartered in Hong Kong and production plants and office worldwide.

Due to our continued success and growth, an excellent career opportunity has arisen.

We are looking for a high-caliber candidate to fill the above position.

Responsibilities and Requirements

Customer Quality Engineer - CCMX

Location: Guadalajara, Jalisco (Tesistán area) , Mexico

Responsibilities: Review motor design specifications (torque, current draw, brush wear limits) during New Product Introduction (APQP) to ensure manufacturability.

• Lead and continuously update Process FMEAs (PFMEA) specifically for winding, commutator welding, and brush-box assembly.
• Author, assemble, and approve Level 3 PPAP packages, including Control Plans, Process Flow Charts, and Measurement Systems Analysis (MSA).
• Verify and validate Poka-Yoke and error-proofing systems at critical manufacturing stations, such as automated brush presence sensors.
• Conduct regular process and line audits on the assembly floor focusing strictly on critical-to-quality (CTQ) parameters.
• Monitor and analyze Statistical Process Control (SPC) charts for critical parameters like brush spring tension and commutator runout.
• Establish pass/fail criteria and parameters for automated End-of-Line (EOL) testers measuring back-EMF, winding resistance, and acoustic noise.
• Manage non-conformance by isolating suspect material, issuing immediate containment actions, and making scrap/rework dispositions on the shop floor.
• Lead 8D root cause investigations using Ishikawa (fishbone) diagrams and 5-Why analysis to address complex customer rejections and quality issues.
• Act as the primary technical bridge and customer interface between Tier-1/OEM brake system makers and internal manufacturing plants, managing 0-km rejections, warranty returns (RMA), and customer portal scorecards.

Qualifications

Bachelor's degree in Mechatronics, Electrical, Mechanical, Industrial Engineering, or a related engineering discipline.

• Minimum of 3 to 5+ years of quality assurance experience in the automotive manufacturing sector.
• Direct experience as a Customer Quality Engineer (CQE) or in customer-facing technical quality roles is highly preferred.
• Mastery of IATF ***** quality standard requirements and full proficiency in AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).
• Advanced proficiency in structured problem-solving methodologies, including 8D reports, Ishikawa diagrams, 5-Why, and Fishbone analysis.
• Strong technical understanding of DC brush motor dynamics, including carbon brush wear, commutation, winding integrity, insulation resistance, and acoustic noise/vibration.
• Experience in safety-critical automotive electromechanical applications (e.g., ABS/ESC hydraulic pumps, electronic parking brakes).
• Proven track record in managing customer claims, 0-km rejections, warranty return analysis (RMA), and joint failure investigations.
• Familiarity with daily tracking and maintenance of customer quality portals, web scorecards, and performance metrics.
• High proficiency in spoken and written English paired with strong communication skills to facilitate seamless collaboration with global customers and international plants.

Why Join Us?

• Opportunity to work in a dynamic and international environment.
• Competitive salary and benefits package.
• Career development opportunities within a growing global company.