Customer Quality Engineer -CCMX

Chiaphua Components Group; Región Centro; On-site; MXN 420,000 - 780,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Chiaphua Components Group in Mexico is seeking a Customer Quality Engineer (CQE) to drive quality across motor assembly and supplier interfaces. You will review designs, manage PFMEA, PPAP, and SPC, and lead 8D investigations.

The role requires strong English, experience in automotive quality, and hands-on problem-solving, with exposure to global customers and plants.

Qualifications

• Bachelor's degree or higher in an engineering discipline (Mechatronics/Electrical/Mechanical/Industrial).
• 3–5+ years of automotive quality assurance experience.
• Direct CQE or customer-facing quality experience is preferred.
• Mastery of IATF 16949 quality standard and AIAG Core Tools (APQP/PPAP/FMEA/MSA/SPC).
• Strong problem-solving using 8D, Ishikawa, 5-Why and fishbone methods.

Responsibilities

• Review motor design specs during APQP to ensure manufacturability.
• Lead PFMEA for winding, commutator welding, and brush-box assembly.
• Create and approve PPAP packages including control plans and MSA.
• Validate Poka-Yoke systems and monitor CTQ parameters on the line.
• Conduct line audits and analyze SPC charts for critical parameters.
• Set pass/fail criteria for EOL testers (back-EMF, winding resistance, noise).
• Manage non-conformance, containment actions, and scrap/rework disposition.
• Lead 8D investigations and address complex customer rejections and RMAs.
• Interface between Tier-1/OEM brake vendors and internal plants with scorecards.

Job description

We are a well-established motor manufacturing and product assembly group headquartered in Hong Kong and production plants and office worldwide.

Due to our continued success and growth, an excellent career opportunity has arisen. We are looking for a high-caliber candidate to fill the above position. Responsibilities and requirements are listed below:

Customer Quality Engineer - CCMX

Responsibilities

• Review motor design specifications (torque, current draw, brush wear limits) during New Product Introduction (APQP) to ensure manufacturability.
• Lead and continuously update Process FMEAs (PFMEA) specifically for winding, commutator welding, and brush-box assembly.
• Author, assemble, and approve Level 3 PPAP packages, including Control Plans, Process Flow Charts, and Measurement Systems Analysis (MSA).
• Verify and validate Poka-Yoke and error-proofing systems at critical manufacturing stations, such as automated brush presence sensors.
• Conduct regular process and line audits on the assembly floor focusing strictly on critical-to-quality (CTQ) parameters.
• Monitor and analyze Statistical Process Control (SPC) charts for critical parameters like brush spring tension and commutator runout.
• Establish pass/fail criteria and parameters for automated End-of-Line (EOL) testers measuring back-EMF, winding resistance, and acoustic noise.
• Manage non-conformance by isolating suspect material, issuing immediate containment actions, and making scrap/rework dispositions on the shop floor.
• Lead 8D root cause investigations using Ishikawa (fishbone) diagrams and 5-Why analysis to address complex customer rejections and quality issues.
• Act as the primary technical bridge and customer interface between Tier-1/OEM brake system makers and internal manufacturing plants, managing 0-km rejections, warranty returns (RMA), and customer portal scorecards.

Qualifications

• Bachelor’s degree in Mechatronics, Electrical, Mechanical, Industrial Engineering, or a related engineering discipline.
• Minimum of 3 to 5+ years of quality assurance experience in the automotive manufacturing sector.
• Direct experience as a Customer Quality Engineer (CQE) or in customer-facing technical quality roles is highly preferred.
• Mastery of IATF 16949 quality standard requirements and full proficiency in AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).
• Advanced proficiency in structured problem-solving methodologies, including 8D reports, Ishikawa diagrams, 5-Why, and Fishbone analysis.
• Strong technical understanding of DC brush motor dynamics, including carbon brush wear, commutation, winding integrity, insulation resistance, and acoustic noise/vibration.
• Experience in safety-critical automotive electromechanical applications (e.g., ABS/ESC hydraulic pumps, electronic parking brakes).
• Proven track record in managing customer claims, 0-km rejections, warranty return analysis (RMA), and joint failure investigations.
• Familiarity with daily tracking and maintenance of customer quality portals, web scorecards, and performance metrics.
• High proficiency in spoken and written English paired with strong communication skills to facilitate seamless collaboration with global customers and international plants.

Why Join Us?

Opportunity to work in a dynamic and international environment.

Competitive salary and benefits package.

Career development opportunities within a growing global company.