Customer Project Engineer

Schneider Electric; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Schneider Electric Mexico City Rojo Gómez plant is seeking a Customer Project Engineer to lead customer projects across Front Office, Engineering, Manufacturing and Supply Chain. You will ensure on-time delivery, coordinate with multidisciplinary teams and manage changes with a customer-focused approach.

This role emphasizes project management, ERP-driven order tracking (SAP/MAPICS) and close collaboration with global teams to drive customer satisfaction and project success.

Qualifications

• Bachelor’s degree in Industrial, Mechanical, Electrical Engineering or related field.
• Minimum 3 years of experience in project management, manufacturing, or operations.
• Advanced English proficiency.
• Strong analytical skills for risk assessment and decision-making.
• Ability to manage budgets and control costs.

Responsibilities

• Act as the main point of contact for the Front Office team, ensuring smooth execution of customer projects in the plant.
• Monitor project progress and provide constant updates to customers, guaranteeing on-time delivery aligned with client requirements.
• Manage order entry and follow-up through ERP systems (SAP, MAPICS), coordinating with engineering and manufacturing teams.
• Track KPIs such as OTDS, OTDC, overdue orders, and milestones to ensure service level and timely invoicing.
• Organize and lead Factory Witness Tests (FWT), both virtual and on-site, maintaining effective communication with customers.
• Handle customer changes and complaints, ensuring updated information and post-sales follow-up for customer satisfaction.
• Support compliance with SPS indicators and integrated management system requirements (ISO standards).

Skills

Project management

Manufacturing processes

SAP

MAPICS

Communication

Customer focus

Leadership

Education

Bachelor’s degree in Industrial, Mechanical, Electrical Engineering or related field

Tools

SAP

MAPICS

Job description

We are looking for a Customer Project Engineer at our Rojo Gómez plant. This is a great chance to gain valuable experience in project management within a global company committed to innovation and sustainability.

What will you do?

What skills and capabilities will make you successful?

• Strong project management skills, including planning, execution, and risk analysis.
• Knowledge of manufacturing and operations processes.
• Proficiency in ERP tools (SAP, MAPICS).
• Excellent communication and negotiation skills across different organizational levels.
• Customer-oriented mindset and ability to manage conflicts effectively.
• Leadership to coordinate multidisciplinary teams and drive results.

What's in it for you?

• A role in a global company committed to innovation and sustainability.
• Professional growth through training programs (Q2C, Symmetry, Mapics, safety principles).
• Exposure to cross-functional collaboration and customer-facing responsibilities.
• Valuable experience in Project Management and Customer Service.

Who will you report to?

• You will report to the Customer Service Manager, working closely with Front Office, Engineering, Manufacturing, and Supply Chain teams. This is an individual contributor role with high visibility and impact on customer satisfaction.

Take the lead with these responsibilities:

• Act as the main point of contact for the Front Office team, ensuring smooth execution of customer projects in the plant.
• Monitor project progress and provide constant updates to customers, guaranteeing on-time delivery aligned with client requirements.
• Manage order entry and follow-up through ERP systems (SAP, MAPICS), coordinating with engineering and manufacturing teams.
• Track KPIs such as OTDS, OTDC, overdue orders, and milestones to ensure service level and timely invoicing.
• Organize and lead Factory Witness Tests (FWT), both virtual and on-site, maintaining effective communication with customers.
• Handle customer changes and complaints, ensuring updated information and post-sales follow-up for customer satisfaction.
• Support compliance with SPS indicators and integrated management system requirements (ISO standards).

What qualifications will make you successful for this role?

Key Qualifications for Thriving:

• Bachelor’s degree in Industrial, Mechanical, Electrical Engineering or related field.
• Minimum 3 years of experience in project management, manufacturing, or operations.
• Advanced English proficiency.
• Strong analytical skills for risk assessment and decision-making.
• Ability to manage budgets and control costs.

What's in it for me?

• High-visibility role where your work directly impacts customer success and business outcomes
• Opportunity to lead diverse, global teams and grow your project leadership expertise
• Collaborative culture that supports continuous learning and professional development
• Exposure to a wide range of Capex and Opex projects, expanding your technical and strategic skill set

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.