Customer Service Assistant

Schneider Electric Corp; Santiago de Querétaro; On-site; MXN 120,000 - 180,000; Full time

Job summary

Schneider Electric Corp is seeking an entry-level Customer Service Assistant in Querétaro, MX. You will support daily operations, review cases, gather information, and ensure timely completion with accuracy and quality. The role emphasizes learning, adaptability, and collaboration to deliver high service standards.

You will develop technical knowledge, improve problem-solving, and grow toward greater independence while contributing to productivity and customer satisfaction.

Qualifications

• Strong English communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Ability to understand and carry out written and verbal directions.
• Basic analytical thinking and problem-solving abilities.
• Strong interpersonal skills to collaborate effectively.

Responsibilities

• Partner with team members to ensure smooth day-to-day operations and support common business goals.
• Manage assigned cases from review through completion using appropriate systems and tools.
• Examine information thoroughly to confirm accuracy and identifymissing details, discrepancies, or potential concerns.
• Maintain complete and reliable records of all activities and case-related information.
• Follow established processes and quality guidelines to ensure consistent results.
• Recognize cases that require additional review and elevate them to the appropriate team or contact.
• Communicate questions, issues, or concerns clearly and in a timely manner.
• Deliver work in line with established expectations for accuracy, productivity, quality, and response time.
• Incorporate feedback and training into daily activities to strengthen performance.

Skills

English communication

Attention to detail

Written and verbal directions

Analytical thinking

Interpersonal skills

Ownership and initiative

Adaptability

Team collaboration

Job description

As a Customer Service Assistant, you will support daily operations by ensuring important information is reviewed, handled, and completed accurately and on time. This entry-level role provides an opportunity to gain hands‑on experience in research, data analysis, process execution, and working with specialized systems and tools.

You will be responsible for reviewing assigned cases, gathering and validating information, and completing activities according to established processes and quality guidelines. The position requires a strong eye for detail, the ability to follow instructions effectively, and good judgment to recognize incomplete or inconsistent information that may require further investigation or escalation.

We are looking for someone who is curious, adaptable, and motivated to grow. You should feel comfortable asking questions, learning from feedback, and collaborating with others to achieve common goals. With continuous training and support from the team, you will develop your technical knowledge, improve your problem‑solving and decision‑making skills, and become increasingly independent in managing your responsibilities.

Your work will play an important role in keeping operations running smoothly and efficiently, while contributing to high standards of service quality, productivity, accuracy, and customer satisfaction.

Responsibilities

• Partner with team members to ensure smooth day-to-day operations and support common business goals.
• Manage assigned cases from review through completion, using the appropriate systems, tools, and resources.
• Examine information thoroughly to confirm accuracy and identify missing details, discrepancies, or potential concerns.
• Maintain complete and reliable records of all activities and case-related information.
• Follow established processes, work instructions, and quality guidelines to ensure consistent results.
• Recognize cases that require additional review and elevate them to the appropriate team or contact when necessary.
• Communicate questions, issues, or concerns clearly and in a timely manner.
• Deliver work in line with established expectations for accuracy, productivity, quality, and response time.
• Incorporate feedback, training, and process changes into daily activities to continuously strengthen performance.

What qualifications will make you successful:

• Ability to quickly learn and become comfortable with new systems, tools, and changing processes.
• Detail-oriented approach with a strong focus on accurate documentation and issue tracking.
• Team-focused attitude with a willingness to collaborate and contribute to shared goals.

Requirements:

• Strong English communication skills, both written and verbal.
• High level of accuracy and attention to detail when completing assigned tasks.
• Ability to clearly understand and carry out written and verbal directions.
• Basic analytical thinking and problem-solving abilities.
• Strong interpersonal skills with the ability to communicate and collaborate effectively with others.
• Self-motivated approach with a willingness to take ownership and show initiative.
• Flexibility to adjust to changing priorities, processes, and systems.
• Receptive to coaching and constructive feedback, with the ability to apply it effectively.
• Genuine interest in continuous learning and professional growth.
• Comfortable working within defined processes, guidelines, and structured workflows.
• General computer proficiency and the ability to quickly become familiar with new applications, systems, and digital tools.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits - it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.