Customer Order and Fulfillment

AL7938 GE Grid Solutions, S.A. de C.V.; Toluca; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

GE Vernova is seeking a coordinator to facilitate order management and customer communication within a defined operations framework. You will input orders, connect to customer portals, and assist with forecasting, billing, and collections as needed.

The role emphasizes strong communication, process discipline, and the ability to collaborate with operations to ensure accurate status updates for customers.

Formación

• Bachelor's degree required.
• Experience in Services & Customer Order and Fulfillment preferred.
• Strong communication and documentation skills.

Responsabilidades

• Facilitate order management: process order intake and input into internal systems.
• Connect to customer portals and systems; may support forecasting, billing and collection.
• Serve as the key contact for customer inquiries and issue resolution.
• Collaborate with operations to communicate commits and status to customers.
• Possible aviation-specific sales activities for assigned customers.
• Develop conceptual knowledge of the professional discipline and apply established procedures.

Educación

Bachelor's degree

Descripción del empleo

Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description Roles and Responsibilities

Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities. Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers. Aviation only: May also engage in sales activities for assigned customers. Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

This role requires basic experience in the Services & Customer Order and Fulfillment. Bachelor's degree.

Desired Characteristics

Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Additional Information

Relocation Assistance Provided: No

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, "GE," in our name as an enduring and hard-earned badge of quality and ingenuity. "Ver" / "verde" signal Earth's verdant and lush ecosystems. "Nova," from the Latin "novus," nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com