Customer Operations Manager — Global Service & Growth

alcon; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Alcon, a global leader in eye care, seeks a Customer Operations Manager in Mexico City to deliver exceptional customer service, manage orders, and coordinate stock and shipping. The role involves collaborating with sales, managing consignment inventory, and driving continuous improvements.

Ideal candidates have 5–7 years in customer service or order management, strong Excel skills, and fluency in English. Experience with SAP and Salesforce is preferred, with a focus on governance and compliance.

Formación

• Bachelor’s degree in business administration, international business or related field.
• 5–7 years in customer service, order management or sales operations.
• Proficiency in Excel required; SAP and Salesforce preferred.
• Excellent English communication skills (spoken and written).
• Strong customer orientation, empathy, and solution-focused mindset.
• Experience with governance, compliance, and SOPs.

Responsabilidades

• Coordinate activities to deliver high-quality customer service and ensure order integrity.
• Receive and process sales orders, prioritize emergency orders, and manage shipping requests.
• Track orders, resolve inquiries, and oversee stock assessments and order processing.
• Collaborate with sales network and Shared Services for improved efficiency.
• Identify and resolve customer service issues and implement continuous improvement.

Conocimientos

Excel

Customer service orientation

English communication

Analytical thinking

Governance & compliance

Educación

Bachelor’s degree in business administration, International Business, or related field

Herramientas

SAP

Salesforce

Descripción del empleo

Alcon, a global leader in eye care, seeks a Customer Operations Manager in Mexico City to deliver exceptional customer service, manage orders, and coordinate stock and shipping. The role involves collaborating with sales, managing consignment inventory, and driving continuous improvements.

Ideal candidates have 5–7 years in customer service or order management, strong Excel skills, and fluency in English. Experience with SAP and Salesforce is preferred, with a focus on governance and compliance.