Customer Operations Advisor

HP; Tlaquepaque; On-site; MXN 279,000 - 558,000; Full time

Job summary

HP, Inc. seeks a Sales Operations professional to support the NA Market from Mexico. You will act as the first point of contact for customer inquiries, manage the backlog, and coordinate end-to-end order processes to enable HP's financial objectives.

The role emphasizes data-driven decisions, cross-functional collaboration, and compliance with HP policies. Experience in supply chain, customer service, or procurement is valued, with 2–4 years of related work and a university degree.

Qualifications

• First level university degree or equivalent experience.
• Typically 2–4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Responsibilities

• Serve as first point of contact to resolve customer inquiries.
• Manage backlog using digital tools and track end-to-end processes.
• Communicate order status and process improvements.
• Collaborate with internal teams and external customers to resolve business issues.
• Provide data-based solutions to drive business decisions.
• Contribute to process optimization with HP teams.
• Drive cross-functional metric actions to improve customer experience.
• Comply with HP regulatory policies and support cash flow initiatives.

Skills

Self-driven

Communication

English

Problem solving

Time management

S4-SAP

Office suite

Teamwork

Education

First level university degree

Tools

Microsoft Office

Job description

Description -

This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.

Description -

This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.

Responsibilities

• Acts as a first point of contact for solving and delivering solutions to customer inquiries.
• Responsible for managing the backlog through digital tools and track end-to-end process.
• Communicates order status and process improvement opportunities.
• Engages and drives conversations with internal teams and external customer to solve business process issues.
• Provide data-based solutions and recommendations to drive business decisions.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed, Predictability). Shipped Not Invoiced, Frictionless, Disputes, etc.
• Complies with all HP regulatory policies.
• Influence processes and teams to accelerate cash flow (SNI, SIP).

Education & Experience Required

• First level university degree or equivalent experience.
• Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge & Skills

• Self-driven mindset
• Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)
• Mastery in English
• Problem-solving with analytical mindset
• Efficient time management and clear prioritization structure
• S4-SAP, Order To Cash processes knowledge are preferred
• Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.)
• Emotional intelligence, growth mindset and resiliency
• Strong teamwork

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"