Customer Experience Specialist: Resolve, Empathize, Upsell

Wipro; Región Centro; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Wipro is seeking a customer service professional to professionally handle incoming calls from customers and resolve issues promptly and thoroughly. You will listen attentively, demonstrate empathy, and build rapport while maintaining knowledge of Wipro's products and services.

The role includes upselling when appropriate and ensuring accurate account notations and data tracking. You will work to meet KPIs and contribute to customer satisfaction and business performance.

Responsabilidades

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

Descripción del empleo

Wipro is seeking a customer service professional to professionally handle incoming calls from customers and resolve issues promptly and thoroughly. You will listen attentively, demonstrate empathy, and build rapport while maintaining knowledge of Wipro's products and services.

The role includes upselling when appropriate and ensuring accurate account notations and data tracking. You will work to meet KPIs and contribute to customer satisfaction and business performance.