Customer Service Representative

Wipro; Región Centro; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Medical insurance

Dental and vision plan

30 days Christmas Bonus

Food Vouchers

2 PTO days per year

Career growth opportunities

Descripción de la vacante

Wipro in Guadalajara is seeking a proactive customer service professional to support a global brand in a fast-paced, technology-driven environment. You will handle calls, chats, and other channels, resolving both technical and non-technical issues while guiding customers step-by-step.

The role emphasizes strong communication, problem-solving, and the ability to multitask under pressure. Experience with telecom accounts or CRM tools is a plus, and the position is fully on-site with Monday–Friday

Formación

• Advanced English proficiency (B2+/C1) is required.
• Previous experience in Customer Service, Tech Support, or Call Center.
• Strong communication and problem-solving abilities.
• Ability to multitask and work under pressure.
• Basic technical understanding of internet and devices.

Responsabilidades

• Deliver exceptional customer service to clients via phone, chat, or other channels.
• Resolve technical and non-technical issues efficiently and professionally.
• Troubleshoot services such as mobile, internet, or network-related concerns.
• Guide customers step-by-step through solutions in a clear and friendly manner.
• Document interactions accurately in internal systems.
• Identify customers’ needs and offer the best solutions or upselling opportunities (when applicable).

Conocimientos

Advanced English

Customer Service

Communication skills

Problem solving

Multitasking

CRM tools

Herramientas

CRM tools

Descripción del empleo

Be part of a global technology leader's team, supporting one of the most recognized brands in the world. This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.

We’re looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.

What You’ll Do

• Deliver exceptional customer service to clients via phone, chat, or other channels
• Resolve technical and non-technical issues efficiently and professionally
• Troubleshoot services such as mobile, internet, or network-related concerns
• Guide customers step-by-step through solutions in a clear and friendly manner
• Document interactions accurately in internal systems
• Identify customers’ needs and offer the best solutions or upselling opportunities (when applicable)

What We’re Looking For

Must-have

• Advanced English proficiency (B2+/C1)
• Previous experience in Customer Service, Tech Support, or Call Center
• Strong communication and problem-solving skills
• Ability to multitask and work under pressure
• Basic technical understanding (internet, mobile devices, troubleshooting)

Nice-to-have

• Experience with telecom accounts
• Sales or upselling experience (this is not a sales position)
• Familiarity with CRM tools
• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Type of work and what we offer

Type of work:

• 100% On-site in Guadalajara – be part of a vibrant, collaborative team environment
• Weekday schedule only (Monday to Friday!)
• Operational window from 6:00 AM to 8:00 PM

Perfect for professionals looking for stability, routine, and growth in a global project.

What we offer:

• Competitive salary
• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers
• 2 PTO days per year
• Career growth opportunities within a global organization
• Continuous training and upskilling programs
• Collaborative and inclusive work culture

If you’re passionate about helping people and want to grow in a technology-driven environment, we’d love to hear from you!

Mandatory Skills: Customer Service .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.