Tech-Savvy Customer Support Pro (On-Site)

Wipro; Región Centro; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Medical insurance

Dental and vision plan

30 days Christmas Bonus

Food Vouchers

2 PTO days per year

Career growth opportunities

Descripción de la vacante

Wipro in Guadalajara is seeking a proactive customer service professional to support a global brand in a fast-paced, technology-driven environment. You will handle calls, chats, and other channels, resolving both technical and non-technical issues while guiding customers step-by-step.

The role emphasizes strong communication, problem-solving, and the ability to multitask under pressure. Experience with telecom accounts or CRM tools is a plus, and the position is fully on-site with Monday–Friday

Formación

• Advanced English proficiency (B2+/C1) is required.
• Previous experience in Customer Service, Tech Support, or Call Center.
• Strong communication and problem-solving abilities.
• Ability to multitask and work under pressure.
• Basic technical understanding of internet and devices.

Responsabilidades

• Deliver exceptional customer service to clients via phone, chat, or other channels.
• Resolve technical and non-technical issues efficiently and professionally.
• Troubleshoot services such as mobile, internet, or network-related concerns.
• Guide customers step-by-step through solutions in a clear and friendly manner.
• Document interactions accurately in internal systems.
• Identify customers’ needs and offer the best solutions or upselling opportunities (when applicable).

Conocimientos

Advanced English

Customer Service

Communication skills

Problem solving

Multitasking

CRM tools

Herramientas

CRM tools

Descripción del empleo

Wipro in Guadalajara is seeking a proactive customer service professional to support a global brand in a fast-paced, technology-driven environment. You will handle calls, chats, and other channels, resolving both technical and non-technical issues while guiding customers step-by-step.

The role emphasizes strong communication, problem-solving, and the ability to multitask under pressure. Experience with telecom accounts or CRM tools is a plus, and the position is fully on-site with Monday–Friday