Customer Service Representative

Wipro Technologies; Región Centro; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major medical insurance

Dental and vision plan

30 days Christmas Bonus

Food vouchers

2 PTO days per year

Career growth opportunities

Continuous training and upskilling

Collaborative work culture

Descripción de la vacante

Wipro Limited in Guadalajara, Mexico, is seeking a Customer Service Representative to join a global technology leader's team. You will support customers via phone, chat, and other channels, delivering solutions in a fast-paced, customer-focused environment.

The role emphasizes problem-solving, clear communication, and the ability to multitask. On-site, Monday to Friday, with a schedule spanning early mornings through evenings to cover customer needs.

Formación

• Must have advanced English proficiency (B2+ to C1).
• Experience in customer service, tech support, or call center.
• Ability to communicate clearly and resolve issues effectively.
• Strong problem-solving and multitasking capabilities.

Responsabilidades

• Provide excellent customer service via phone, chat, or other channels.
• Resolve technical and non-technical issues efficiently and professionally.
• Troubleshoot services such as internet, mobile devices, or network concerns.
• Document interactions accurately in internal systems and identify upsell opportunities.

Conocimientos

Advanced English (B2+/C1)

Customer Service experience

Tech troubleshooting

Communication skills

Multitasking

Descripción del empleo

Job Title: Customer Service Representative

State/Province: Jalisco

Posting Start Date: 7/30/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Be part of a global technology leader’s team, supporting one of the most recognized brands in the world. This is your opportunity to build a career in a fast-paced, innovative, and customer-focused environment, where your voice truly makes a difference.

We’re looking for problem-solvers, communicators, and customer champions who are ready to grow and make an impact.

What You’ll Do͏

As a Customer / Technical Support Specialist, you will:

• Deliver exceptional customer service to clients via phone, chat, or other channels
• Resolve technical and non-technical issues efficiently and professionally
• Troubleshoot services such as mobile, internet, or network-related concerns
• Guide customers step-by-step through solutions in a clear and friendly manner
• Document interactions accurately in internal systems
• Identify customers’ needs and offer the best solutions or upselling opportunities (when applicable)

What We’re Looking For͏͏͏

Must-have:

• Advanced English proficiency (B2+/C1)
• Previous experience in Customer Service, Tech Support, or Call Center
• Strong communication and problem-solving skills
• Ability to multitask and work under pressure
• Basic technical understanding (internet, mobile devices, troubleshooting)

Nice-to-have:

• Experience with telecom accounts
• Sales or upselling experience (this is not a sales position)
• Familiarity with CRM tools

Nice-to-have

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Type of work and what we offer͏͏

• Type of work:
  • 100% On-site in Guadalajara – be part of a vibrant, collaborative team environment
  • Weekday schedule only (Monday to Friday!)
  • Operational window from 6:00 AM to 8:00 PM

Perfect for professionals looking for stability, routine, and growth in a global project.

What we offer:

• Competitive salary
• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers
• 2 PTO days per year
• Career growth opportunities within a global organization
• Continuous training and upskilling programs
• Collaborative and inclusive work culture