Customer Experience & Operations Specialist

Eaton; Santiago de Querétaro; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Eaton seeks a Customer Service Representative in Querétaro, Mexico to serve as the single point of contact for commercial support to distributors and sales engineers. The role interacts with Eaton’s plants and warehouses, requiring multitasking and strong communication.

Responsibilities include order management, process improvements, and ensuring customer satisfaction while maintaining accurate information flow and high service levels. English proficiency is required.

Formación

• Bachelor degree required.
• Minimum 1 year of customer interaction experience.
• Experience with CRM systems and SAP or VISTA preferred.
• Proficient in Microsoft Office; strong written and verbal English.

Responsabilidades

• Fulfill order management activities for distributors.
• Deliver exceptional customer service meeting metrics and SLAs.
• Identify and implement process improvements.
• Maintain daily usage of Customer 360 tool.
• Assist with credit requests with the finance team.
• Manage back orders and analysis to improve product flow.

Conocimientos

Communication skills

Problem solving

Teamwork

Organizational skills

Customer service mindset

Educación

Bachelor's degree

Herramientas

CRM software

SAP

VISTA

Microsoft Office

Descripción del empleo

Eaton seeks a Customer Service Representative in Querétaro, Mexico to serve as the single point of contact for commercial support to distributors and sales engineers. The role interacts with Eaton’s plants and warehouses, requiring multitasking and strong communication.

Responsibilities include order management, process improvements, and ensuring customer satisfaction while maintaining accurate information flow and high service levels. English proficiency is required.