Customer Experience Lead – Digital, Personalization & Loyalty

Cognizant; Ciudad de México; On-site; MXN 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Career growth opportunities

Job summary

Cognizant Technology Solutions Corporation in Mexico City is seeking a Customer Experience Manager to lead the Digital Experience, Personalization and Loyalty portfolio, collaborating with Product Managers, technology teams, and regional stakeholders to deliver customer-centric solutions across mobile, web, and in-store touchpoints.

You will drive backlog prioritization, align cross-functional teams across EU/NA regions, manage releases, and ensure compliance with GDPR/CCPA while balancing

Qualifications

• Bachelor's degree required.
• 5–8 years of technology product owner or product management experience.
• Experience with digital/mobile products, personalization or loyalty/CRM platforms; breadth across all three preferred.
• Experience working with global or multi-region teams preferred; retail, convenience, fuel, or QSR experience a plus.
• Agile/SAFe product management experience and planning tools (e.g., JIRA, Confluence) preferred.
• Excellent written and verbal communication, problem-solving, and analytical skills.
• Proven record of managing multiple projects at once.
• Ability to stay highly organized and efficient in a fast-paced, rigorous work environment.

Responsibilities

• Own and deliver product strategy across Digital Experience, Personalization and Loyalty.
• Coordinate backlogs and feature priorities with cross-functional teams.
• Align delivery with business stakeholders and manage release cycles.
• Lead multi-region teams and ensure GDPR/CCPA compliance.
• Drive customer-centric design and measurable KPIs.
• Manage program budgets.

Skills

Leadership

Communication

Agile/SAFe

Product ownership

Stakeholder management

Data analytics

Global collaboration

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

Cognizant Technology Solutions Corporation in Mexico City is seeking a Customer Experience Manager to lead the Digital Experience, Personalization and Loyalty portfolio, collaborating with Product Managers, technology teams, and regional stakeholders to deliver customer-centric solutions across mobile, web, and in-store touchpoints.

You will drive backlog prioritization, align cross-functional teams across EU/NA regions, manage releases, and ensure compliance with GDPR/CCPA while balancing