Global CX, Personalization & Loyalty Product Lead

Cognizant Technology Solutions Corporation; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive benefits and salaryPackage

Training and development plans

Opportunity to work with leading 글로벌?1

Job summary

Cognizant Technology Solutions Corporation in Mexico City is seeking a Customer Experience Manager to drive digital experience across mobile, web, and in-store touchpoints for Circle K's ecosystem.

You will align business and tech teams, own the product backlog, lead cross-regional collaboration, and ensure KPI delivery while balancing customer empathy with feasibility. A strong background in product ownership, Agile approaches, and stakeholder communication is required.

Qualifications

• Bachelor’s degree required.
• 5–8 years of technology product owner or product management experience.
• Experience with digital/mobile products, personalization, or loyalty platforms; multi-region experience preferred.
• Agile/SAFe product management experience and tools like Jira/Confluence preferred.
• Excellent written and verbal communication, problem-solving, and analytical skills.
• Proven ability to manage multiple projects simultaneously.
• Ability to stay organized in a fast-paced environment.
• Experience leading cross-functional, omnichannel technology teams.

Responsibilities

• Be the trusted advisor to the Director, Digital Experience, Personalization & Loyalty and other stakeholders on delivering product strategy across the portfolio.
• Define the product backlog and feature priority with Product Managers, Product Technical Owners, Solution Architects, and Application teams.
• Coordinate multiple teams (agile and waterfall) across regions and vendors to manage activities up to release.
• Drive alignment between EU and NA teams while respecting regional market needs and regulatory requirements (GDPR, CCPA).
• Remove blockers and ensure smooth delivery by balancing customer needs, business priorities, and technical feasibility.
• Strengthen cross-functional leadership and maintain communication across technology, product, marketing, loyalty, and business teams.
• Support testing coordination for releases across app, web, and in-store channels.
• Manage program budgetary responsibilities.

Skills

Product ownership

Product management

Agile/SAFe

Stakeholder comms

Project management

Leadership

Education

Bachelor’s degree

Tools

JIRA

Confluence

Job description

Cognizant Technology Solutions Corporation in Mexico City is seeking a Customer Experience Manager to drive digital experience across mobile, web, and in-store touchpoints for Circle K's ecosystem.

You will align business and tech teams, own the product backlog, lead cross-regional collaboration, and ensure KPI delivery while balancing customer empathy with feasibility. A strong background in product ownership, Agile approaches, and stakeholder communication is required.