Senior Omnichannel Experience & Loyalty Lead

Cognizant; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Cognizant is seeking a Senior Customer Experience Manager to join the Global Technology team. This role focuses on bringing digital experience, personalization, and loyalty capabilities to life through technology and cross-functional collaboration with Global Customer Experience, Loyalty, Marketing, Data & Analytics, and Global Development teams.

As a senior leader, you will work with technology partners to define strategy, manage a multi-region backlog, and ensure successful delivery of

Qualifications

• Bachelor's degree required.
• 5–8 years of technology product owner or product management experience.
• Experience across digital/mobile products, personalization or customer data platforms, and loyalty/CRM platforms.
• Agile/SAFe product management experience and planning tools (JIRA, Confluence) preferred.

Responsibilities

• Be the trusted advisor to senior stakeholders on product strategy and delivery across the portfolio.
• Collaborate with technology teams to align expectations with business needs for new capabilities and features.
• Define product backlog and prioritize features with Product Managers, Owners, and Architects.
• Coordinate cross-functional teams across regions and vendors to manage releases.
• Drive alignment between EU and NA teams for shared platforms while respecting local regulatory requirements (GDPR, CCPA).
• Strengthen cross-functional leadership through clear communication among tech, product, marketing and loyalty teams.
• Support testing coordination for releases across app, web, and in-store channels.
• Manage program budgets and monitor KPIs like engagement, personalization, and loyalty metrics.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Problem solving

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

Cognizant is seeking a Senior Customer Experience Manager to join the Global Technology team. This role focuses on bringing digital experience, personalization, and loyalty capabilities to life through technology and cross-functional collaboration with Global Customer Experience, Loyalty, Marketing, Data & Analytics, and Global Development teams.

As a senior leader, you will work with technology partners to define strategy, manage a multi-region backlog, and ensure successful delivery of