Customer Experience Intern

Honeywell International Inc.; San Luis Potosí; Sur place; MXN 89 000 - 112 000; Plein temps

Résumé du poste

Honeywell International Inc. is seeking a motivated student to assist customer service teams with administrative tasks and order processing in a collaborative, on‑site role in San Luis Potosí, Mexico.

You will work with Technical Support, Logistics, and Operations to resolve issues and improve service. You will support order entry, expediting orders, change orders, and monitoring order status, while providing program guidance to customers and handling inbound and outbound calls to ensure timely

Qualifications

• Bachelor's student in business, administration or related field.
• Advanced English proficiency.
• Attention to detail and accuracy.
• Change oriented with a bias for action.
• Ability to work well in a team and independently.

Responsabilités

• Assist other customer service associates with administrative duties.
• Communicate with departments such as Technical Support, Logistics, and Operations to resolve customer issues.
• Support ordering processing including order entry, expediting orders, change orders, and monitoring order status.
• Resolve discrepancies and ensure smooth order flow.
• Provide program guidance to customers and answer inquiries.
• Handle inbound and outbound calls and manage routing and scheduling.

Connaissances

Advanced English

Attention to detail

Change oriented

Bias for action

Team player

Continuous improvement

Independent work

Formation

Bachelor's student in business administration or related field

Description du poste

You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Operations, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies.

Responsibilities

• Facilitate process improvement
• Provide program guidance to customers
• Administrative Support
• Order Processing
• Inbound & Outbound Calls
• Routing and scheduling

Qualifications

• Bachelor's student in business, administration or related field
• Advanced English
• An attention to detail
• Change oriented
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

#LI-Onsite

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.