Customer Experience Coordinator: Seamless Orders & CX

Guardian Glass; Santiago de Querétaro; On-site; MXN 279,000 - 391,000; Full time

Job summary

Guardian Glass is seeking a Customer Experience Coordinator in El Marqués, Querétaro. You will manage customer orders, support requests, and act as the link between customers and internal teams to enhance service levels.

You will work with Sales, Supply Chain, Operations and Logistics to understand needs, drive continuous improvement, and deliver value through collaboration and data-driven decisions.

Qualifications

• Bachelor's degree or current pursuit in Business, International Trade, Supply Chain, Engineering, Marketing, or a related field.
• Advanced English proficiency required.
• Strong communication and multitasking skills essential.

Responsibilities

• Process and manage customer orders via portals and channels.
• Ensure accurate entry, monitoring, and delivery per requirements.
• Respond to inquiries and coordinate order changes when needed.
• Build strong customer relationships and deliver high service levels.
• Monitor customer experience and operational metrics.
• Support monthly sales plan execution through order management.
• Analyze data to identify service improvement opportunities.
• Collaborate with internal teams to resolve issues and improve satisfaction.
• Support process mapping, gap analysis, and problem solving.

Skills

Advanced English

Communication

Multitasking

Education

Bachelor's degree or in progress in related field

Tools

Salesforce

Power BI

M3 ERP

Job description

Guardian Glass is seeking a Customer Experience Coordinator in El Marqués, Querétaro. You will manage customer orders, support requests, and act as the link between customers and internal teams to enhance service levels.

You will work with Sales, Supply Chain, Operations and Logistics to understand needs, drive continuous improvement, and deliver value through collaboration and data-driven decisions.