Customer Experience Agent - Call Center Support

Turtle Trax S.A.; Región Centro; Presencial; MXN 111.600 - 167.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major medical insurance

Dental and vision plan

30 days Christmas Bonus

Food Vouchers

Descripción de la vacante

Turtle Trax S.A. is seeking Customer Service Representatives (CSR) to join their team in Jalisco, Mexico. This on-site role focuses on delivering high-quality support through phone and digital channels, resolving customer inquiries, and ensuring an excellent experience.

The ideal candidate should have a passion for customer service, English proficiency, and a solution-oriented mindset. The position offers benefits including life insurance, medical coverage, and food vouchers.

Formación

• 6 months to 3 years of experience in Customer Service.
• English Advanced level.
• Professional customer service skills with a solution mindset.
• Ability to multitask and maintain composure under pressure.

Responsabilidades

• Handle customer interactions via phone and digital channels.
• Resolve inquiries, issues, and service requests efficiently.
• Provide accurate information regarding AT&T products and services.
• Achieve KPIs for productivity and customer satisfaction.

Conocimientos

Solution mindset

Helping nature

Passion for customer experience

Critical thinking

Multitasking

Communication skills

Educación

High School graduated

Descripción del empleo

Turtle Trax S.A. is seeking Customer Service Representatives (CSR) to join their team in Jalisco, Mexico. This on-site role focuses on delivering high-quality support through phone and digital channels, resolving customer inquiries, and ensuring an excellent experience.

The ideal candidate should have a passion for customer service, English proficiency, and a solution-oriented mindset. The position offers benefits including life insurance, medical coverage, and food vouchers.