Customer Care Associate

Kerry; Santiago de Querétaro; On-site; MXN 223,000 - 391,000; Full time

Job summary

Kerry Group in Mexico is seeking a Customer Care Associate – Document & Data Management to independently manage customer, credit, pricing, dispute, regulatory, and master data documentation to support accurate, compliant, and efficient business operations.

You will collaborate with Regulatory, Collections, Dispute Management, Sales, Finance, Supply Chain, and Master Data teams to resolve data issues, drive data readiness for decisions, and contribute to continuous improvement and automation

Qualifications

• Advanced English, strong communication, critical thinking, problem solving, and ownership are required.
• Nice to have SAP, B2B customer experience, manufacturing/supply chain exposure, and previous customer-facing experience.

Responsibilities

• Independently create, maintain, validate, and update customer, credit, pricing, dispute, regulatory, and master data records within ERP, CRM, and supporting systems.
• Ensure all documentation, approvals, and supporting records are complete, accurate, and audit-ready to support credit and dispute processes.
• Analyze data discrepancies, identify root causes, and implement corrective actions to prevent recurring issues.
• Support credit and dispute data readiness activities by validating data and documentation required for downstream decision-making.
• Act as a point of escalation for Entry Associates on standard documentation and data validation topics.
• Collaborate with Regulatory, Collections, Dispute Management, Sales, Finance, Supply Chain, and Master Data teams to resolve documentation and data-related issues.
• Participate in continuous improvement, digitalization, automation, and process optimization initiatives.
• Support knowledge sharing, workload balancing, and team performance through collaboration and peer support.
• Maintain operational reports, documentation, and records in accordance with established policies and service level expectations.

Skills

Advanced English

Strong Communication

Critical Thinking

Problem Solving

Customer Centricity

Ownership

Tools

SAP

Job description

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Customer Care Associate – Document & Data Management role is responsible for independently managing customer, credit, dispute, pricing, regulatory, and master data documentation to support accurate, compliant, and efficient business operations. This position plays a critical role in ensuring data integrity, maintaining audit-ready records, and enabling timely credit decisions and dispute resolution activities.

The role supports a world-class customer and stakeholder experience by delivering high-quality data management services, proactively identifying and resolving data quality issues, and collaborating effectively with cross-functional teams to ensure operational excellence and compliance.

Key responsibilities

• Independently create, maintain, validate, and update customer, credit, pricing, dispute, regulatory, and master data records within ERP, CRM, and supporting systems.
• Ensure all documentation, approvals, and supporting records are complete, accurate, and audit-ready to support credit and dispute processes.
• Analyze data discrepancies, identify root causes, and implement corrective actions to prevent recurring issues.
• Support credit and dispute data readiness activities by validating data and documentation required for downstream decision-making.
• Act as a point of escalation for Entry Associates on standard documentation and data validation topics.
• Collaborate with Regulatory, Collections, Dispute Management, Sales, Finance, Supply Chain, and Master Data teams to resolve documentation and data-related issues.
• Participate in continuous improvement, digitalization, automation, and process optimization initiatives.
• Support knowledge sharing, workload balancing, and team performance through collaboration and peer support.
• Maintain operational reports, documentation, and records in accordance with established policies and service level expectations.

Qualifications and skills

Advanced English + Strong Communication + Critical Thinking + Problem Solving + Customer Centricity + Ownership

Nice to have: SAP, B2B customer experience, manufacturing/supply chain exposure, and previous customer-facing experience.