Senior Bilingual Patient Services Specialist

Enovis Corporation; Tijuana; Híbrido; MXN 279.000 - 502.000; Jornada completa

Descripción de la vacante

Enovis Corporation in Mexico is seeking a Senior Patient Services Representative III to provide advanced case management and expert customer support to patients, providers and insurers. You will handle complex inquiries, interpret benefits, and guide reimbursement processes while mentoring junior teammates.

Fluency in English and Spanish is required, with scheduled East Coast hours; you’ll collaborate across departments to improve patient outcomes and service delivery, maintain meticulous

Formación

• High school diploma required; associate's or bachelor's degree preferred.
• Bilingual English/Spanish with excellent communication skills.
• Experience in customer service, patient services, reimbursement, or healthcare support.

Responsabilidades

• Manage complex patient cases from initiation to resolution with high quality care.
• Interpret and explain benefits, insurance, and reimbursement information to patients and providers.
• Mentor and support junior team members; identify process improvements.

Conocimientos

Bilingual English/Spanish

Leadership

Customer service

Communication

Problem solving

Educación

High school diploma

Associate/Bachelor's preferred

Herramientas

CRM systems

MS Office

Descripción del empleo

Enovis Corporation in Mexico is seeking a Senior Patient Services Representative III to provide advanced case management and expert customer support to patients, providers and insurers. You will handle complex inquiries, interpret benefits, and guide reimbursement processes while mentoring junior teammates.

Fluency in English and Spanish is required, with scheduled East Coast hours; you’ll collaborate across departments to improve patient outcomes and service delivery, maintain meticulous