Customer Care Analyst

Wallenius Wilhelmsen; Villa de Reyes; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Wallenius Wilhelmsen in Mexico is seeking a logistics operations coordinator who will monitor inbound and outbound vehicle activities, ensuring inventory accuracy and timely fulfillment using company and customer systems. You will develop daily and weekly forecasts to support operational planning and liaise with internal and external stakeholders.

You will coordinate railcar and truck loading plans, monitor campaigns and shipment restrictions, and produce regular reports on inventory,

Formación

• Bachelor’s degree in business administration, industrial engineering, information technology, supply chain or logistics.
• 2+ years in logistics operations, inventory control, shipment planning, or automotive supply chain.
• Intermediate English (written).

Responsabilidades

• Monitor inbound and outbound vehicle operations using internal systems and customer platforms.
• Develop daily and weekly forecasts for inbound and outbound vehicle volumes to support operational planning.
• Coordinate railcar and truck loading plans to optimize shipment schedules.
• Prepare and distribute daily, weekly, and monthly reports on inventory, inbound/outbound, and shipment performance.
• Support cross-functional teams to achieve operational, quality, and customer satisfaction objectives.

Conocimientos

Forecasting

Inventory management

Data analysis

Shipment planning

Stakeholder communication

Microsoft Excel

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

ERP systems

MS Office Suite

Descripción del empleo

Overview

Provide operational support through the monitoring, coordination, and analysis of inbound and outbound vehicle activities using Wallenius Wilhelmsen and customer systems. Ensure inventory accuracy, shipment planning, and timely fulfillment of customer requirements while maintaining effective communication with internal departments and external stakeholders.

Job Description

• Monitor vehicle inbound and outbound operations through internal Wallenius Wilhelmsen systems and customer platforms.
• Develop daily and weekly forecasts for inbound and outbound vehicle volumes to support operational planning.
• Participate in customer operational meetings and conference calls, providing status updates and action plans as required.
• Manage and respond to regular and special customer requests while ensuring service level compliance.
• Coordinate railcar and truck (NOD/Rail) loading plans to optimize shipment schedules.
• Monitor vehicle campaigns, quality holds, and shipment restrictions to ensure compliance with customer requirements.
• Prepare and distribute daily, weekly, and monthly operational reports related to inventory, inbound, outbound, and shipment performance.
• Manage import inventory activities and ensure accurate system transactions.
• Analyze operational data to identify risks, trends, and opportunities for process improvement.
• Maintain data integrity across internal and customer systems.
• Support cross-functional teams to achieve operational, quality, and customer satisfaction objectives.

Job Requirements

Education

• Bachelor’s degree in business administration, Industrial Engineering, Information Technology, Supply Chain Management, Logistics, or a related field.

Technical Knowledge

• Advanced Microsoft Office skills (Excel, Pivot Tables, VLOOKUP/XLOOKUP, data analysis).
• Inventory management and shipment control.
• Operational planning and reporting.
• Experience using customer and internal operational systems.

Experience

• Minimum of 2 years of experience in logistics operations, inventory control, shipment planning, or automotive supply chain operations.

Language

• Intermediate English (written).

Travel Requirements

• No travel required.