Cross Border Operations Manager

Rapido Solutions Group; Región Centro; Presencial; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

Rapido Solutions Group seeks a results-driven Account Manager for cross-border logistics between Mexico and the United States. You will build carrier relationships, negotiate rates, and ensure smooth paperwork through EASE Logistics processes.

Ideal candidates have multi-laceted communication skills in English and Spanish, a bachelor’s degree, and a track record in fast-paced logistics environments. Travel to the United States is required.

Formación

• Bachelor’s degree is required.
• Experience with cross-border movements or carrier sales is a plus.
• Strong English and Spanish written and verbal communication.
• Ability to adapt in a fast-paced environment and manage change.
• Demonstrate punctuality and reliability with time management.

Responsabilidades

• Build and foster relationships with Mexico servicing carriers domiciled in the US.
• Negotiate rates focusing on lanes in and out of Mexico and border cities.
• Follow the EASE Logistics process to identify and solve issues quickly.
• Answer calls and assist with carrier/account communications.
• Collaborate with the Mexico Operations Manager on cross-border paperwork.
• Use carrier scorecards to manage performance.
• Participate in continual improvement initiatives.
• Assist in inbound/outbound phone calls and emails.
• Other duties as assigned.

Conocimientos

Carrier relationship building

Bilingual English/Spanish

Negotiation skills

Time management

Communication skills

Cross-border logistics understanding

Problem solving

Educación

Bachelor's degree

Descripción del empleo

• Build and foster relationships with Mexico servicing carriers domiciled in the US.
• Negotiate rates with carriers, focusing on lanes in and out of Mexico and border cities.
• Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
• Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
• Collaborate with the Mexico Operations Manager to ensure smooth paperwork processes for cross border shipments
• Consistent feedback on market conditions for Account Managers and Leadership
• Hold carriers accountable for established KPI’s.
• Use carrier scorecards to manage and monitor carrier performance.
• Collaborate with carriers and internal teams on continual improvement initiatives
• Assist in inbound/outbound phone calls and emails.
• Other duties as assigned.

PROFESSIONAL

• Maintain a commitment to the mission, vision, and values of EASE Logistics and demonstrate a commitment to high professional ethical standards.
• Problem solve efficiently and using resources available to find the best outcome for EASE, our customers and carriers.
• Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
• Set expectations/lead by example in all aspects.
• Demonstrate efficient time management skills by being punctual and reliable.
• Display effective communication skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
• Ensure communication and attire are of a professional manner.

TRAVEL

• This position will require travel to the United States. Candidate must be able to travel for training and customer engagements.

QUALIFICATIONS:

Education

• A bachelor’s degree is required

Qualifications

• Experience with cross-border movements, or carrier sales a plus
• Strong English and Spanish skills, both written and verbal, to facilitate clear and effective communication with diverse stakeholders.
• Additional related training and certifications will be weighted on a case-by-case basis.
• Ability to adapt and work in a fast-paced environment by remaining flexible and handling change with ease.
• Demonstrate efficient time management skills by being punctual and reliable.

Knowledge, Skills, & Abilities

• Competitive, self-motivated and results driven.
• Energetic, relentless, and thrives on hunting for opportunities.
• Excellent communicator with a great phone presence.
• A strong work ethic is essential. If hard work and self motivation does not come naturally to you, this might not be a good fit.
• Sales, customer service, and/or negotiation-related talents.
• Flexible in work hours and adaptable to changing workload.
• Ability to multi-task and remain calm under stressful situations.
• Demonstrated the ability to effectively communicate and collaborate cross-functionally
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
• Ability to cold call with assertive, positive, and persistent style.
• Motivated to reach and exceed quotas.
• Ability to remain resilient in an aggressive and competitive environment.